What is Apple Doing to Fix 11.2.5 Upgrade Which Breaks CarPlay?

It is now well known that iOS 11.2.5 breaks CarPlay in Hondas and many other brands as well as third party units (ie. Pioneer). What is Apple doing to fix this? Time to speak up, Apple.


This is a new post reflecting a previous post on this topic (Carplay in Honda not working with new IOS 11.2.5) was marked "resolved" when the issue was not and is not resolved. The steps advised on this previous post do not fix the problem.


The car no longer recognizes the iPhone when plugged into the proper USB port with a proper Apple connection.


Customers deserve an acknowledgement of the problem and estimate for when a fix will be presented.

iPhone 6 Plus, iOS 11.2.5, null

Posted on Feb 18, 2018 2:08 PM

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Question marked as Top-ranking reply

Posted on Mar 30, 2018 5:14 PM

After ignoring this issue for some time I did some research the other night and came across this article: iOS 11/11.1/11.2/11.3 CarPlay Not Working - How to Fix.


One of the tips is, "Tip 4. Check your Restrictions - Open Settings app > Tap General > Restrictions > Enter your passcode > Find CarPlay and turn it off.


When I checked my settings Carplay was already turned off. I went ahead and disabled restrictions altogether. The next time I got in the car, CarPlay fired right up.


Hope it works for you.

Similar questions

20 replies
Question marked as Top-ranking reply

Mar 30, 2018 5:14 PM in response to trevorfromedmonds

After ignoring this issue for some time I did some research the other night and came across this article: iOS 11/11.1/11.2/11.3 CarPlay Not Working - How to Fix.


One of the tips is, "Tip 4. Check your Restrictions - Open Settings app > Tap General > Restrictions > Enter your passcode > Find CarPlay and turn it off.


When I checked my settings Carplay was already turned off. I went ahead and disabled restrictions altogether. The next time I got in the car, CarPlay fired right up.


Hope it works for you.

Feb 19, 2018 4:47 PM in response to trevorfromedmonds

What "volume of similar complaints" - like the 13,000 5 years ago, when there was a real problem that affected only 5 million users? Today there are 1 billion users. Probably half are on 11.2.5. Doing the arithmetic, that problem would result in 1.3 million complaints.


So here are my suggestions to fix the problem with YOUR PHONE (test after each one):

  1. Restart the phone by turning it off, then on.
  2. Go to Settings/Battery. Which apps are using the most energy? If there are any that stand out, kill them and restart the phone again.
  3. Back up your phone to iTunes - make an encrypted backup, and do not forget the passcode! Then restore the iPhone using iTunes, and set up the phone as new, with no email addresses, no apps added, and do not log in to iCloud. Test for a day. Is the battery life reasonable? If not, you have a hardware problem. Make a genius bar appointment to have it checked.
  4. If it's OK with nothing installed, restore your backup using iTunes. Still OK? Problem solved. Not OK? You have an app that has corrupted data. Restore using iTunes again, and reinstall apps a few at a time.

Feb 18, 2018 4:27 PM in response to trevorfromedmonds

A community specialist will only respond to an original post that has not been answered for many hours. And their only response is to quote Apple support articles. While all of them are quite intelligent, their job description limits them to canned responses. They are not Apple engineers or developers, and if their posted solution doesn't resolve the problem all they will do is suggest you contact Apple support.


Once there is any response to a post the community specialists are out of the loop.

Feb 19, 2018 3:50 PM in response to Lawrence Finch

I understand they may not monitor the Apple Support Community closely but I would find it hard to believe no monitoring occurs, whatsoever.


Also if you click the "learn more about support communities" on the welcome page and scroll to the bottom you'll find this statment, "Apple may provide or recommend responses as a possible solution based on the information provided" which seems to indicate they do, in fact, monitor the support community (perhaps to a very limited degree).


Anyway, all I ask is for help solving the problem at hand. If you can't help with that, I would simply appreciate no response.


Thank you.

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What is Apple Doing to Fix 11.2.5 Upgrade Which Breaks CarPlay?

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