High Sierra & External Hard Drives (toshiba)

Using Macbook Pro, High Sierra 10.13.1

I have always used a toshiba 1TB external hard drive (compatible for both windows and mac) for my photos and videos

Today when I went to add files to it (1st time since updating to High Sierra) it wouldn't allow me add files, giving me a "circle backslash symbol".

I went to "get info" for the toshiba external hard drive and everything seems to be the same as always, along with "read and write" under sharing and permissions.

I have never had this problem before, no other changes other than the update to High Sierra 10.13.1 (which was back in November )

I read where in the Mac Driver folder of the external hard drive you could install Tuxera NTFS for Mac, upon attempting this it stated that it wasn't compatible with the os system, however it was 2014 version.

Should I download Tuxera NTFS 2018? Even then it is only a 15 day trial period, then will have to purchase. (from what I gathered)

I know my other option is to format the external hard drive to OS X extended (that would delete everything, so would require me to take everything off the external to format, then put it back? I'm not sure where I would relocate everything as far as having enough storage?)

Any help or advice would be greatly appreciated.

MacBook Pro, macOS High Sierra (10.13.1)

Posted on Feb 19, 2018 7:11 PM

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Posted on Feb 20, 2018 8:24 AM

Your drive is likely formatted NTFS for Windows. You have been running a third party app such as Tuxera or Paragon to enable you to write to the drive. You updated your OS without updating this third party app so you lost the ability to write to the Windows formatted drive.

Either format the drive for Mac or update your third party app. If you choose to format then make sure you copy off all your data since it will be lost during formatting.

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Feb 20, 2018 8:24 AM in response to mzmorrow22

Your drive is likely formatted NTFS for Windows. You have been running a third party app such as Tuxera or Paragon to enable you to write to the drive. You updated your OS without updating this third party app so you lost the ability to write to the Windows formatted drive.

Either format the drive for Mac or update your third party app. If you choose to format then make sure you copy off all your data since it will be lost during formatting.

Feb 20, 2018 8:59 AM in response to mzmorrow22

Refer to this Discussion: I can no longer write to or delete from my external hard drive. can anybody help to solve this problem


NTFS isn't an option in Format a disk for Windows computers using Disk Utility on Mac - Apple Support. macOS can read, but not write, NTFS formatted volumes. That's the reason you can't copy anything to it.


I don't use "Tuxera" so I can't offer any advice other than to let you know those things typically break with macOS upgrades.


You can use literally any external USB hard disk drive with a Mac. Buy one big enough for your needs. If you don't know where to start, I suggest shopping for one from a vendor known to support Macs such as OWC / MacSales. You don't have to buy one from them, but if you have questions or problems with it at least they won't slam the door in your face saying they don't support Macs.


The very first thing you should do with a hard disk drive is to erase it so that it can be used with your Mac, and if you also need to connect it to a Windows PC, choose a format that will work with it also. That will also erase whatever useless software or utilities hard disk drive manufacturers are fond of bundling with them. To learn how to do that please read Erase a volume using Disk Utility on Mac - Apple Support.

Feb 20, 2018 8:20 AM in response to John Galt

Thanks for the reply. However, I am not sure that I am understanding. The external hard drive is compatible with both windows and Mac.

In November, MacBook Pro software was updated to High Sierra 10.13.1. Yesterday, I went to use the external hard drive (to add picture files to it) for the first time since the update and it will not allow me to add files to the hard drive. It gives me a circle with a backslash symbol when I attempt to add files.

Feb 20, 2018 8:43 AM in response to BobTheFisherman

Yes, when I go to get info it says format windows ntfs. The hard drive has a Mac driver folder and when I tried downloading the Tuxera ntfs 2014 driver it said it wasn’t compatible and could damage system or the install could fail, so I did not continue. This is where I ended wondering if I should download the tuxera ntfs 2018? Online there is a 15 day trial, then after that I would have to purchase for around $30. 2018 says it’s for os tiger to high sierra.

I’ve never formatted a drive so I am leery of that and do not have a large enough storage device to store all my files while I reformat that drive. Unless I would just purchase a new external hard drive. Are you familiar with g-technology? Would that solve this issue? Purchasing a new external?

Feb 20, 2018 8:44 AM in response to John Galt

Yes, when I go to get info it says format windows ntfs. The hard drive has a Mac driver folder and when I tried downloading the Tuxera ntfs 2014 driver it said it wasn’t compatible and could damage system or the install could fail, so I did not continue. This is where I ended wondering if I should download the tuxera ntfs 2018? Online there is a 15 day trial, then after that I would have to purchase for around $30. 2018 says it’s for os tiger to high sierra.

I’ve never formatted a drive so I am leery of that and do not have a large enough storage device to store all my files while I reformat that drive. Unless I would just purchase a new external hard drive. Are you familiar with g-technology? Would that solve this issue? Purchasing a new external?

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High Sierra & External Hard Drives (toshiba)

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