iMac Extremely Slow After Updating to High Sierra

Question

Level 1

10 points

iMac Extremely Slow After Updating to High Sierra

Since updating to high sierra a few days ago, I noticed that using my computer is extremely slow. There are delays when typing, constant beach balls appearing, and it even seems that the response for loading a web page is much much slower - that's to name a few symptoms. It's essentially unusable right now. I do have an older Mac but I don't think I want to purchase a new one at this point just because I updated to a new OS. I am posting below my report from EtreCheck. I really appreciate any help that you experts are able to provide. Thank you very much!

EtreCheck version: 4.0.1 (4A132)

Report generated: 2018-02-19 15:45:19

Download EtreCheck from https://etrecheck.com

Runtime: 28:38

Performance: Poor

Problem: Computer is too slow

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Stuck iCloud - This machine has a large number of pending iCloud transfers.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Upgradeable RAM - This machine has upgradeable RAM that would help its performance.

Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.

Hardware Information:

iMac (21.5-inch, Mid 2011)

iMac Model: iMac12,1

1 2.5 GHz Intel Core i5 (i5-2400S) CPU: 4-core

4 RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 ok

BANK 1/DIMM0

2 GB DDR3 1333 ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Video Information:

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1920 x 1080

Drives:

disk0 - ST3500418AS 500.11 GB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - U******d (Journaled HFS+) 499.25 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

Mounted Volumes:

disk0s2 - U******d 499.25 GB (329.72 GB free)

Journaled HFS+

Mount point: /

Network:

Interface Bluetooth-Modem: Bluetooth DUN

Interface en0: Ethernet

One IPv4 address

Interface en4: iPhone

Interface fw0: FireWire

Interface en1: AirPort

802.11 a/b/g/n

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Status: 13 pending files

System Software:

macOS High Sierra 10.13.4 (17E150g)

Time since boot: Less than an hour

System Load: 1.44 (1 min ago) 1.60 (5 min ago) 1.01 (15 min ago)

Security:

	Versions
System	Latest	Installed	Status
Gatekeeper	135	135	Mac App Store and identified developers
XProtect	2098	2098
Malware Removal Tool	1.29	1.29
System Integrity Protection			Enabled

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.dymo.dls.webservice.plist

Executable: /Library/Frameworks/DYMO/SDK/DYMO.DLS.Printing.Host.app/Contents/MacOS/DYMO.DLS .Printing.Host

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Kernel Extensions:

/Library/Extensions

[Loaded] TelestreamAudio.kext (1.1.1 - SDK 10.8)

/System/Library/Extensions

[Not Loaded] DymoUsbPrinterClassDriver.kext (1.1 - SDK 10.11)

[Not Loaded] NikeSportWatch.kext (1.0.0)

System Launch Agents:

[Not Loaded]	9 Apple tasks
[Loaded]	171 Apple tasks
[Running]	112 Apple tasks
[Other]	One Apple task

System Launch Daemons:

[Not Loaded]	35 Apple tasks
[Loaded]	184 Apple tasks
[Running]	116 Apple tasks
[Other]	One Apple task

Launch Agents:

[Not Loaded]	com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2014-09-18)
[Not Loaded]	com.teamviewer.teamviewer.plist (? aa311aa9 - installed 2014-09-18)
[Running]	com.dymo.dls.webservice.plist (? 77c41eb - installed 2017-03-02)
[Loaded]	com.oracle.java.Java-Updater.plist (? e0f7de23 - installed 2017-07-22)
[Running]	com.nike.nikeplusconnect.plist (Nike, Inc./ - installed 2015-02-01)

Launch Daemons:

[Not Loaded]	com.teamviewer.teamviewer_service.plist (? b485a599 - installed 2014-09-18)
[Loaded]	com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-01)
[Loaded]	com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-07-22)
[Loaded]	com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-08-16)
[Running]	com.dymo.pnpd.plist (Sanford, L.P. - installed 2017-03-02)

User Launch Agents:

[Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27)
[Loaded]	com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)
[Loaded]	com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-09-27)
[Loaded]	com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-09-27)
[Loaded]	com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-08-03)

User Login Items:

CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2017-08-03)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

Dropbox Application

(/Applications/Dropbox.app)

iTunesHelper Application (installed 2018-02-15)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Stamps.com Connect Application (Stamps.com Inc.

(/Applications/Stamps.com Connect.app)

Google Chrome Application (Google, Inc.

(/Applications/Google Chrome.app)

TextExpander Application (SmileOnMyMac, LLC

(/Applications/TextExpander.app)

ATLoginItemHelper SMLoginItem (Mac App Store - installed 2018-02-14)

(/Applications/DrCleaner.app/Contents/Library/LoginItems/ATLoginItemHelper.app)

Internet Plug-ins:

FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-06)

QuickTime Plugin: 7.7.3 (installed 2018-02-15)

Flash Player: 28.0.0.161 (installed 2018-02-06)

DYMO NPAPI Addin: 1.0 (installed 2017-04-28)

DYMO Safari Addin: Unknown (installed 2017-04-28)

Silverlight: 5.1.30514.0 (installed 2014-07-29)

SlingPlayer: Unknown (installed 2013-11-20)

JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-10-12)

3rd Party Preference Panes:

Flash Player (installed 2018-02-01)

Java (installed 2017-10-12)

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Process (count)	Source	% of CPU
WindowServer	Apple	4
AddressBookSourceSync (2)	Apple	2
kernel_task	Apple	2
Dropbox (3)		2
spindump	Apple	2

Top Processes by Memory:

Process (count)	Source	RAM usage
kernel_task	Apple	585 MB
spindump	Apple	401 MB
system_profiler	Apple	212 MB
Dropbox (3)		105 MB
Google Chrome Helper (3)	Google, Inc.	97 MB

Top Processes by Network Use:

Process	Source	Input	Output
Dropbox		171 KB	151 KB
cloudphotosd	Apple	16 KB	12 KB
mDNSResponder	Apple	12 KB	10 KB
apsd	Apple	8 KB	11 KB

Top Processes by Energy Use:

Process (count)	Source	Energy usage (0-100)
Dropbox (3)		1
Stamps.com Connect	Stamps.com Inc.	1
TextExpander	SmileOnMyMac, LLC	1
sysmond	Apple	0
syncdefaultsd	Apple	0

Virtual Memory Information:

Available RAM	1.24 GB
Free RAM	14 MB
Used RAM	2.76 GB
Cached files	1.23 GB
Swap Used	2 MB

Software Installs (past 30 days):

Name	Version	Install Date
Pixelmator	3.7	2018-02-14
Dr. Cleaner	3.3.3	2018-02-14
Evernote	6.13.3	2018-02-15

Diagnostics Information (past 7 days):

2018-02-19 15:08:02 Last Shutdown Cause: 3 - Hard shutdown

2018-02-19 13:01:20 com.apple.WebKit.WebContent Crash

Bundle controller class:

BrowserBundleController

2018-02-16 15:40:09 Dropbox.app Crash

objc_msgSend() selector name: updateBadgeForURL:

2018-02-15 16:18:02 mediaremoteagent Crash

*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: client.bundleIdentifier'

terminating with uncaught exception of type NSException

abort() called

2018-02-15 11:59:50 cloudd Crash

End of report

iMac, macOS High Sierra (10.13.3), v 10.13.4 Beta

Posted on Feb 20, 2018 7:10 AM

Reply

Answer 1

Best reply

Limnos

Level 10

411,223 points

Feb 20, 2018 12:10 PM in response to jclaws11

Even though Apple has low "minimum" RAM requirements posted, with newer OSX versions you need much more than minimum. I'd go with 8 GB at a realistic minimum.

Get Rid of Clean My Mac. That's what's doing it.

Removal instructions: https://discussions.apple.com/thread/7609452?answerId=30410136022#30410136022

Alternatively something like the following may remove it: Malwarebytes - https://www.malwarebytes.com/pricing/ - There are different versions available depending upon what features you want.. For a single removal without ongoing monitoring you can probably use the free version.

Your drive is an older style and I suspect maybe also a slower rotational speed. Others can maybe verify this but I wonder if newer operating systems are optimized for interfacing with SSD drives and using them on a HDD drive slows them down more than using an older system version, particularly if the HDD drives is a 5400 rpm version.

Reply

Answer 2

Allan Jones

Level 9

68,726 points

Feb 22, 2018 10:35 AM in response to jclaws11

Better, but you still have a couple of issues, both showing in your User Login Items. I've made those two bold italic below:

User Login Items:

Dropbox Application (Dropbox, Inc.

(/Applications/Dropbox.app)

iTunesHelper Application (Apple, Inc. - installed 2018-02-15)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Stamps.com Connect Application (Stamps.com Inc.

(/Applications/Stamps.com Connect.app)

Google Chrome Application (Google, Inc.

(/Applications/Google Chrome.app)

TextExpander Application (SmileOnMyMac, LLC

(/Applications/TextExpander.app)

ATLoginItemHelper SMLoginItem (Mac App Store - installed 2018-02-14)

(/Applications/DrCleaner.app/Contents/Library/LoginItems/ATLoginItemHelper.app)

1) 4GB RAM is insufficient to have Google Chrome in your User Login items. It is a known resource hog on both Mac and Windows systems. Until you get more RAM, remove Chrome from Login items per instructions contained in this Apple article:

macOS Sierra: Open items automatically when you log in

2) Any so-called "cleaning" apps will hurt your performance, and not in a tiny way, even if you got it from the Mac App Store. They are useless, doing nothing the OS can;t do for itself. Completely remove Dr Cleaner per the developer's instructions:

How to uninstall Apps on Mac

If you paid money for that dreck, contact the developer and demand a refund and maybe a first-born child.

Old apps and processes can sometimes slow a computer. Note that a lot of those in the report have dates. Some are old, like SlingPlayer. If you use it, update it. Otherwise dump it.

Reply

Answer 3

macjack

Level 10

111,168 points

Feb 20, 2018 7:17 AM in response to jclaws11

Backup your data now. I'd suspect a bad hard drive from the length of time it took to generate the report. Check with Disk Utility.

CleanMyMac is practically malware. Uninstall it as per the developer's instructions.

Reply

Answer 4

jclaws11 Author

Level 1

10 points

Feb 22, 2018 9:02 AM in response to Limnos

So everything seemed to be much better after that initial advice. A couple days later and I appear to be back to where I was before. The system is almost unusable at times and I find myself spending too much time waiting to be able to do anything. I am attaching a new EtreCheck report again. Any insight would be much appreciated.

EtreCheck version: 4.0.1 (4A132)

Report generated: 2018-02-22 11:50:11

Download EtreCheck from https://etrecheck.com

Runtime: 8:24

Performance: Below Average

Problem: Computer is too slow

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup- Time Machine backup not found.

Stuck iCloud- This machine has a large number of pending iCloud transfers.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Upgradeable RAM- This machine has upgradeable RAM that would help its performance.

Unsigned files- There is unsigned software installed. It appears to be legitimate but should be reviewed.

Hardware Information:

iMac (21.5-inch, Mid 2011)

iMac Model: iMac12,1

1 2.5 GHz Intel Core i5 (i5-2400S) CPU: 4-core

4 RAMUpgradeable

BANK 0/DIMM0

2 GB DDR3 1333 ok

BANK 1/DIMM0

2 GB DDR3 1333 ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Video Information:

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1920 x 1080

Drives:

disk0 - ST3500418AS 500.11 GB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - U******d (Journaled HFS+) 499.25 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

disk1 - Apple Internal Memory Card Reader 8.01 GB

Internal USB 480 Mbit/s

disk1s1 - C******C (MS-DOS FAT32) 8.00 GB

Mounted Volumes:

disk0s2 - U******d 499.25 GB (330.10 GB free)

Journaled HFS+

Mount point: /

disk1s1 - C******C 8.00 GB (7.95 GB free)

MS-DOS FAT32

Mount point: /Volumes/C******C

Network:

Interface Bluetooth-Modem: Bluetooth DUN

Interface en0: Ethernet

One IPv4 address

Interface en4: iPhone

Interface fw0: FireWire

Interface en1: AirPort

802.11 a/b/g/n

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Status: 13 pending files

System Software:

macOS High Sierra 10.13.4 (17E160e)

Time since boot: Less than an hour

System Load: 1.71 (1 min ago) 1.61 (5 min ago) 1.44 (15 min ago)

Security:

Versions
System	Latest	Installed	Status
Gatekeeper	135	135	Mac App Store and identified developers
XProtect	2098	2098
Malware Removal Tool	1.29	1.29
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.dymo.dls.webservice.plist

Executable: /Library/Frameworks/DYMO/SDK/DYMO.DLS.Printing.Host.app/Contents/MacOS/DYMO.DLS .Printing.Host

Details: Exact match found in the whitelist - probably OK

Kernel Extensions:

/Library/Extensions

[Loaded] TelestreamAudio.kext (1.1.1 - SDK 10.8)

/System/Library/Extensions

[Not Loaded] DymoUsbPrinterClassDriver.kext (1.1 - SDK 10.11)

[Not Loaded] NikeSportWatch.kext (1.0.0)

System Launch Agents:

[Not Loaded]	9 Apple tasks
[Loaded]	206 Apple tasks
[Running]	77 Apple tasks
[Other]	One Apple task

System Launch Daemons:

[Not Loaded]	36 Apple tasks
[Loaded]	217 Apple tasks
[Running]	81 Apple tasks
[Other]	One Apple task

Launch Agents:

[Not Loaded]	com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2014-09-18)
[Not Loaded]	com.teamviewer.teamviewer.plist (? aa311aa9 - installed 2014-09-18)
[Running]	com.dymo.dls.webservice.plist (? 77c41eb - installed 2017-03-02)
[Loaded]	com.oracle.java.Java-Updater.plist (? e0f7de23 - installed 2017-07-22)
[Running]	com.nike.nikeplusconnect.plist (Nike, Inc./ - installed 2015-02-01)

Launch Daemons:

[Not Loaded]	com.teamviewer.teamviewer_service.plist (? b485a599 - installed 2014-09-18)
[Running]	com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-01)
[Loaded]	com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-07-22)
[Running]	com.dymo.pnpd.plist (Sanford, L.P. - installed 2017-03-02)

User Launch Agents:

[Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27)
[Loaded]	com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)

User Login Items:

Dropbox Application (Dropbox, Inc.

(/Applications/Dropbox.app)

iTunesHelper Application (Apple, Inc. - installed 2018-02-15)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Stamps.com Connect Application (Stamps.com Inc.

(/Applications/Stamps.com Connect.app)

Google Chrome Application (Google, Inc.

(/Applications/Google Chrome.app)

TextExpander Application (SmileOnMyMac, LLC

(/Applications/TextExpander.app)

ATLoginItemHelper SMLoginItem (Mac App Store - installed 2018-02-14)

(/Applications/DrCleaner.app/Contents/Library/LoginItems/ATLoginItemHelper.app)

Internet Plug-ins:

FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-06)

QuickTime Plugin: 7.7.3 (installed 2018-02-22)

Flash Player: 28.0.0.161 (installed 2018-02-06)

DYMO NPAPI Addin: 1.0 (installed 2017-04-28)

DYMO Safari Addin: Unknown (installed 2017-04-28)

Silverlight: 5.1.30514.0 (installed 2014-07-29)

SlingPlayer: Unknown (installed 2013-11-20)

JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-10-12)

3rd Party Preference Panes:

Flash Player (installed 2018-02-01)

Java (installed 2017-10-12)

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Process (count)	Source	% of CPU
com.apple.WebKit.WebContent (3)	Apple	6
WindowServer	Apple	4
spindump	Apple	3
kernel_task	Apple	2
accountsd	Apple	1

Top Processes by Memory:

Process (count)	Source	RAM usage
kernel_task	Apple	609 MB
com.apple.WebKit.WebContent (3)	Apple	549 MB
spindump	Apple	208 MB
mdworker (9)	Apple	112 MB
Safari	Apple	54 MB

Top Processes by Network Use:

Process	Source	Input	Output
com.apple.WebKit.Networking	Apple	379 KB	163 KB
cloudphotosd	Apple	59 KB	70 KB
mDNSResponder	Apple	15 KB	13 KB
apsd	Apple	8 KB	12 KB

Top Processes by Energy Use:

Process (count)	Source	Energy usage (0-100)
WindowServer	Apple	3
Stamps.com Connect	Stamps.com Inc.	1
cloudphotosd	Apple	0
fseventsd	Apple	0
gamed	Apple	0

Virtual Memory Information:

Available RAM	1.15 GB
Free RAM	18 MB
Used RAM	2.85 GB
Cached files	1.13 GB
Swap Used	66 MB

Software Installs (past 30 days):

Name	Version	Install Date
Pixelmator	3.7	2018-02-14
Dr. Cleaner	3.3.3	2018-02-14
Evernote	6.13.3	2018-02-15
WhatsApp	0.2.8082	2018-02-21

Diagnostics Information (past 7 days):

2018-02-22 10:47:40 Last Shutdown Cause: 3 - Hard shutdown

2018-02-20 17:00:44 Samsung M2070 Series.app Hang

2018-02-19 18:55:48 Google Chrome.app Hang

End of report

Reply

Answer 5

jclaws11 Author

Level 1

10 points

Feb 20, 2018 12:11 PM in response to Limnos

Thank you. I did go ahead and removed Clean My Mac and so far it's a better experience. It has gone from unusable to usable. I may consider adding my ram as well if I experience more slowness.

Reply

iMac Extremely Slow After Updating to High Sierra

Similar questions