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jhbjrpdx Author

Level 1

8 points

IMac Performance Awful since High Sierra

I have been chasing performance issues since the upgrade. Spinning balloon, aps slow to load, web performance bad. I think I hear the disk working hard almost all the time. I found EtreCheck and ran a report posted below. Any suggestions much appreciated. thx

EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-05-09 13:49:36

Download EtreCheck from https://etrecheck.com

Runtime: 11:41

Performance: Poor

Problem: Beachballing

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Poor performance - EtreCheck report took over 10 minutes to run. This is very unusual.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Upgradeable RAM - This machine has upgradeable RAM that would help its performance.

Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

Hardware Information:

iMac (21.5-inch, Mid 2011)

iMac Model: iMac12,1

1 2.5 GHz Intel Core i5 (i5-2400S) CPU: 4-core

4 GB RAM Upgradeable

BANK 0/DIMM0 - 2 GB DDR3 1333 ok

BANK 1/DIMM0 - 2 GB DDR3 1333 ok

BANK 0/DIMM1 - Empty

BANK 1/DIMM1 - Empty

Video Information:

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1600 x 900

Drives:

disk0 - ST3500418AS 500.11 GB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 499.25 GB

disk0s3 - Recovery HD () [Recovery] 650 MB

Mounted Volumes:

disk0s2 - Macintosh HD 499.25 GB (156.42 GB free)

Journaled HFS+

Mount point: /

Network:

Interface en0: Ethernet

Interface en5: iPad

Interface en4: iPhone

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 4.61 GB available

System Software:

macOS High Sierra 10.13.4 (17E202)

Time since boot: About 2 hours

System Load: 1.47 (1 min ago) 1.36 (5 min ago) 1.34 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist

Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.mlbam.nexdef.plist

Executable: ~/Library/Application Support/NexDef/NexDef.app/Contents/MacOS/NexDef

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist

Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist

Executable: /Library/Application Support/Citrix Receiver/ctxusbd

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.citrix.ServiceRecords.plist

Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.prosoftnet.idwebdaemon.plist

Executable: /Library/Application Support/IDriveforMac/IDriveHelperTools/IDWebManagement.app/Contents/MacOS/IDWeb Management

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Kernel Extensions:

/Library/Application Support/Citrix Receiver

[Not Loaded] CitrixGUSB.kext (Citrix Systems, Inc., 12.5.0 - SDK 10.9)

System Launch Agents:

[Not Loaded]	8 Apple tasks
[Loaded]	182 Apple tasks
[Running]	101 Apple tasks
[Other]	2 Apple tasks

System Launch Daemons:

[Not Loaded]	36 Apple tasks
[Loaded]	203 Apple tasks
[Running]	97 Apple tasks

Launch Agents:

[Running]	com.citrix.ServiceRecords.plist (? 8e6543d - installed 2017-02-01)
[Loaded]	com.citrix.AuthManager_Mac.plist (? 1ce99fae - installed 2017-02-01)
[Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Running]	com.citrix.ReceiverHelper.plist (? bbfad3f1 - installed 2017-02-01)
[Loaded]	com.oracle.java.Java-Updater.plist (? ae9ebf86 - installed 2018-03-28)
[Other]	com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-14)

Launch Daemons:

[Loaded]	com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-14)
[Loaded]	com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-11)
[Running]	com.prosoftnet.idrivedaemon.plist (IDrive Incorporated - installed 2018-04-12)
[Loaded]	com.prosoftnet.idsyncdaemon.plist (IDrive Incorporated - installed 2018-04-12)
[Loaded]	com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-04-28)
[Loaded]	com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10)
[Loaded]	com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-03-28)
[Running]	com.fitbit.galileod.plist (? 485714a8 - installed 2015-10-30)
[Loaded]	com.prosoftnet.idwebdaemon.plist (? 8fbd971c - installed 2018-04-12)
[Loaded]	com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-14)
[Loaded]	com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05)
[Loaded]	com.citrix.ctxusbd.plist (? 44dc9c9f - installed 2017-02-01)
[Running]	com.prosoftnet.idwifimanager.plist (IDrive Incorporated - installed 2018-04-12)

User Launch Agents:

[Running]	com.spotify.webhelper.plist (Spotify - installed 2018-05-08)
[Other]	c****************************m@m*****************************t (? 0 - installed 2011-11-23)
[Other]	com.adobe.ARM.***.plist (? 0 - installed 2014-04-12)
[Running]	com.mlbam.nexdef.plist (? 0 - installed 2012-03-04)

User Login Items:

TomTomHOMERunner Application (?

(~/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)

iTunesHelper Application (? - installed 2018-03-30)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

IDriveMonitor Application (IDrive Incorporated

(/Library/Application Support/IDriveforMac/IDriveHelperTools/IDriveMonitor.app)

StartUpHelper SMLoginItem (Spotify - installed 2018-04-01)

(/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app)

Internet Plug-ins:

FlashPlayer-10.6: 29.0.0.171 (installed 2018-05-08)

QuickTime Plugin: 7.7.3 (installed 2018-04-01)

AdobePDFViewerNPAPI: 17.012.20095 (installed 2017-08-12)

AdobePDFViewer: 17.012.20095 (installed 2017-08-12)

Flash Player: 29.0.0.171 (installed 2018-05-08)

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-11)

CitrixICAClientPlugIn: 12.5.0 (installed 2017-04-24)

SharePointBrowserPlugin: 14.7.2 (installed 2017-03-19)

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)

Silverlight: 5.1.50901.0 (installed 2017-08-26)

JavaAppletPlugin: Java 8 Update 171 build 11 (installed 2018-05-01)

Safari Extensions:

feedly.safariextz - The feedly team - http://www.feedly.com (installed 2013-10-22)

3rd Party Preference Panes:

Flash Player (installed 2018-04-28)

Java (installed 2018-05-01)

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Process (count)	Source	% of CPU
WindowServer	Apple	4
kernel_task	Apple	1
IDriveDaemon	IDrive Incorporated	1
galileod	0
corebrightnessd	Apple	0

Top Processes by Memory:

Process (count)	Source	RAM usage
kernel_task	Apple	485 MB
mdworker (17)	Apple	293 MB
mds_stores	Apple	80 MB
Mail	Apple	37 MB
CoreServicesUIAgent (2)	Apple	32 MB

Top Processes by Network Use:

Process	Source	Input	Output
mDNSResponder	Apple	320 KB	62 KB
apsd	Apple	13 KB	28 KB
netbiosd	Apple	810 B	558 B
rapportd	Apple	361 B	708 B
SystemUIServer	Apple	0 B	64 B

Top Processes by Energy Use:

Process (count)	Source	Energy usage (0-100)
WindowServer	Apple	2
syspolicyd	Apple	2
IDriveDaemon	IDrive Incorporated	0
mdworker (17)	Apple	0
launchd	Apple	0

Virtual Memory Information:

Available RAM	573 MB
Free RAM	14 MB
Used RAM	3.44 GB
Cached files	559 MB
Swap Used	95 MB

Clean up:

~/Library/LaunchAgents/com.adobe.ARM.***.plist

/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper

Executable not found

~/Library/LaunchAgents/c******************************m@m*********************** ********t

/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewor k/Versions/A/Support/CSConfigDotMacCert

Executable not found

Diagnostics Information (past 7 days):

2018-05-09 11:52:38 IDriveDaemon.app CPU (32 times)

2018-05-09 11:11:54 Last Shutdown Cause: 3 - Hard shutdown (once)

2018-05-07 18:10:52 com.apple.WebKit.WebContent CPU (6 times)

End of report

iMac, macOS High Sierra (10.13.4)

Posted on May 9, 2018 2:22 PM

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Similar questions

6 replies

Level 10

361,741 points

May 9, 2018 2:27 PM in response to jhbjrpdx

A Troubleshooting Procedure that may Fix Problems with macOS El Capitan or Later

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.

Be sure to backup your files before proceeding if possible.

Shutdown the computer, wait 30 seconds, restart the computer.
Disconnect all third-party peripherals.
Resetting your Mac’s PRAM and NVRAM
Reset the System Management Controller (SMC)
Reset your Startup Disk and Sound preferences.
Start the computer in Safe Mode. Test in safe mode to see if the problem persists, then restart normally.
Use Apple Hardware Test to see if there is any hardware malfunction.
Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
Repair permissions on the Home folder: Resolve issues caused by changing the permissions of items in your home folder.
Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
Download and install the OS X El Capitan 10.11.6 Combo Update or 10.12.6 Combo Update or Download macOS High Sierra 10.13.4 Combo Update as needed.
Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
Erase and Install OS X Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:

Select Disk Utility from the Utility Menu and click on Continue button.

When Disk Utility loads select the drive (out-dented entry) from the Device list.

Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.

Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)

Click on the Apply button, then wait for the Done button to activate and click on it.

Quit Disk Utility and return to the Utility Menu.

Select Reinstall OS X and click on the Continue button.

14. If none of the above helps then see How to Downgrade macOS High Sierra and macOS Reversion- How to Downgrade from High Sierra.

15. If you get here without success then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple.

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Level 10

361,741 points

May 9, 2018 2:55 PM in response to jhbjrpdx

You need at least 8GBs, so that would help. But I would think about adding two 4GB modules bringing it up to 12GBs.

Comb through all your third-party software to see what you can leave out or only run as needed.

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Level 10

361,741 points

May 9, 2018 2:25 PM in response to jhbjrpdx

You need lots more RAM or stop loading up so much that you are running out of memory.

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Level 4

3,301 points

May 9, 2018 2:55 PM in response to jhbjrpdx

What version of OSX were you using previously? If you just upgraded from Yosemite or older I'd say you need more ram. The last time I was happy with 4GB of RAM on my 2011 was Mavericks.

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jhbjrpdx Author

Level 1

8 points

May 9, 2018 2:42 PM in response to padams35

I have done each upgrade since the day I got it. Was fine until High Sierra. Sounds like I need to get some ram. Thx

Reply

jhbjrpdx Author

Level 1

8 points

May 9, 2018 2:45 PM in response to Kappy

Do you think dropping on a couple of 2 GB into the empty slots would fix it? Thx

Reply

IMac Performance Awful since High Sierra

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