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I received an email statement saying purchased an app called subscription of magic pain by smule I didn’t purchase this. Is this a scam? How do I make sure I’m not charged for it ?

Charged for app didn’t purchase

Posted on Feb 22, 2018 10:06 AM

Reply
2 replies

Feb 22, 2018 10:08 AM in response to dianefromfreshwater

Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679 - lacking in specifics, the next link is better:


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - https://support.apple.com/HT204759


Forward attempts as an attachment to: reportphishing@apple.com


https://blog.malwarebytes.com/cybercrime/2018/02/panic-attack-apple-scams-apply- pressure/


Apple e-mails address you by your real name.

Apple e-mails originate from @apple.com or @itunes.com

Mouse over links to see if they direct to real Apple web sites.


View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. For a new subscription the sale is probably effective from when you first agree to subscribe. Deleting an app does not cancel the subscription if it has one.


If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 - "Before you contact Apple to request a refund for a charge you don't recognize..."

I received an email statement saying purchased an app called subscription of magic pain by smule I didn’t purchase this. Is this a scam? How do I make sure I’m not charged for it ?

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