software update launcher will not shut down

Question

Level 1

7 points

software update launcher will not shut down

I have a Mac Book pro 2017 13.3 with touch bar - all fine for the first couple of days.

I tried to download the macOS High Sierra 10.13.3 supplemental update from the app store and now when I either shut down or restart, the computer hangs on a black screen with "SoftwareUpdateLauncher" in the top right of the screen.

I have tried safe mode, I have tried a reinstall of the mac OS - not a complete wipe but a re-install - however nothing works - it still hangs.

Anyone else have a fix for this - other than don't shut down?

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.3), null

Posted on Feb 23, 2018 4:23 AM

Reply

Answer 1

Feb 23, 2018 10:33 AM in response to ccamgem

Install the combo update > Download macOS High Sierra 10.13.3 Combo Update

A Combo Update can fix a myriad of issues after an update.

Reply

Answer 2

Troxtrot

Level 1

14 points

Feb 26, 2018 12:25 PM in response to ccamgem

I had the same problem on 10.13.3 update and the supplemental update. Hours trying different things and Apple elevated to senior advisor. She found buried in the forums someone using Enter/Return. When hung I hit Enter/Return when it hung up in the SoftwareUpdateLauncher (had to do nothing else), it proceeded to install as it was suppose to do. Stupid simple but not among our usual list of options to try. Good luck

Reply

Answer 3

ccamgem Author

Level 1

7 points

Feb 23, 2018 10:49 AM in response to Eric Root

Hi,

It did not get to the installation stage, it logs out and the screen goes black - it then puts the curser arrow in the top left hand corner and then the computer hangs on a black screen with "SoftwareUpdateLauncher"

Thanks for your help and ill try the above combo update and report back.

Reply

Answer 4

ccamgem Author

Level 1

7 points

Feb 23, 2018 10:54 AM in response to Carolyn Samit

Hi,

No joy, but thanks - just will NOT restart - it logs out and the screen goes black - it then puts the curser arrow in the top left hand corner and then the computer hangs on a black screen with "SoftwareUpdateLauncher"

Reply

Answer 5

Eric Root

Level 10

685,221 points

Feb 23, 2018 10:30 AM in response to ccamgem

Clarification questions- did the update go through the installation process? Does it finally boot up to a workable state? If so, if you go to the App Store, is the update still there?

Reply

Answer 6

editkid

Level 1

18 points

Apr 8, 2018 8:43 PM in response to Troxtrot

That is ridiculous. Works nicely. Thank you!

Reply

Answer 7

jshim87

Level 1

18 points

Apr 17, 2018 8:27 AM in response to Troxtrot

Thank you! I'm a technician and was trying everything I could think of to get the install to continue. Never experienced this issue before. Another "glitch" in High Sierra.

Reply

software update launcher will not shut down

Similar questions