Iphone 7 keyboard problems

hi all I am having iphone 7 where the right side of keyboard does not work in portrait where as it work in horizontal like 0, " and backspace any solution for this.

Posted on Feb 24, 2018 2:02 AM

Reply
4 replies

Feb 27, 2018 2:51 PM in response to Hussaingoa10

Hello Hussaingoa10,

Thanks for letting us know.

You mention that you have 'installed the software again'. What software are you referring to, and was this an iOS reinstall? If not, I would like you to reinstall iOS to see if this helps.

First, use this article to make sure that you have a backup of your iPhone: How to back up your iPhone, iPad, and iPod touch. Then, use this article to reinstall iOS: If you can‘t update or restore your iPhone, iPad, or iPod touch. Note: This article is intended to be for a different issue but following steps 1-5 will help you reinstall iOS without erasing data.

Once you've completed the reinstall, test and let me know if you get the same result.

Regards.

Feb 25, 2018 2:40 PM in response to Hussaingoa10

Hello, it looks like no one has responded to your question. Here are a couple things that might help others answer your question:

1. Are you using a third-party keyboard or the default iOS keyboard? Go to Settings > General > Keyboard > Keyboards.
2. When did this issue start?
3. Please list any troubleshooting steps that you've already tried.

Thanks.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone 7 keyboard problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.