Backing up iPhone 7

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Level 1

8 points

Backing up iPhone 7

I am having an issue backing up my iPhone 7. iTunes is up to date. Phone is also up to date. Every time I try to update on the Mac I get a message that says “iTunes could not back up the iPhone “iPhone” because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone in devices preferences, then try again” The thing is I’ve never backed up on the Mac before. So there is no back up on the computer at all for my iPhone. I used to back up on my windows pc but I can’t now as it’s not a windows 7 pc. I don’t use the pc anymore so don’t want to buy windows 7 just to back up my phone when I have a Mac. I tried doing the iCloud back up but not enough space, even though nothing on iCloud. Only have the free storage as don’t use it. Apart from totally deleting everything on my phone is there any way to back up this phone. Thank you in Advance.

iPhone 7, iOS 11.2.6

Posted on Feb 25, 2018 9:06 AM

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Answer 1

Top-ranking reply

chuck_3rd

Community Specialist

Feb 26, 2018 7:08 PM in response to Pievien

Hello Pievien,

Thanks for asking the Apple Support Communities for help backing up your iPhone. I am happy to assist you with this.

First, this article will help you find and delete any backups (or if possible, any attempted backups) that may be on your computer: Locate backups of your iPhone, iPad, and iPod touch

Next, this next article will help you with some troubleshooting to get the backup done: If your iTunes backup couldn‘t be completed or you can‘t restore from a backup

Lastly, if you are still having trouble, you can make a backup in iCloud as long as you have the storage space: How to back up your iPhone, iPad, and iPod touch

If you need more space in iCloud, this article has info for you: Buy more iCloud storage - Apple Support

Thanks and have a wonderful day.

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Answer 2

Pievien Author

Level 1

8 points

Feb 27, 2018 5:24 AM in response to plrbr

Thanks for the help. Turns out the issue was the MAC was set up for wife’s Apple ID and not mine. Backed phone up under her Apple ID. No idea why it wouldn’t back up under my Apple ID. But least phones backed up.

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Answer 3

plrbr

Level 1

45 points

Feb 27, 2018 4:28 AM in response to chuck_3rd

I’d first check the backup directory on your Mac.

Open the Finder
In the Main Menu > Go > Hold alt key, Library menu item appears.
Click Library.
Navigate to Application Support/MobileSync/Backup and locate the iPhone backup. It should be a folder named with your device UDID.

Here is how it should look:

If it contains a folder with your device UDID, simply delete this backup and start clean with a new iTunes backup.

If you don't know your iPhone UDID, let me know, I can help

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Backing up iPhone 7

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