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Question:

Question: RX560 graphics card

Hi, I've just bought a replacement Mac, transferred everything and it has an ATI Radion RX560 card installed. It had High Sierra OS and I updated it to the latest available . It won't wake up from sleep and I've done a search and there are many forums saying it is a bug in the latest update, but it can be sorted by using a program called KextUtility. I've downloaded it but can't see anything when I've installed it. I have no idea what it is. Then there is another forum saying you need to use WhateverGreen.kext and Lilu, again I have no idea what they are, what they do and how I should use them. Also that I need to uninstall SIP, which I think opens up my network to malware. I'm lost, do I wait for an update to the operating system for Apple to fix it (hoping it is imminent), do I purchase a different graphics card, do I throw the thing in the bin, do I wipe the disk and put El Capitan on? The whole episode seems to have been running for several months so I presume Apple are not too bothered sorting this?

Mac Pro, Mac OS X (10.6)

Posted on

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Feb 26, 2018 11:20 AM in response to Graham Hales In response to Graham Hales

Can you cut-and-paste and post the report that's output by Etrecheck here, for a look at the current hardware and software configuration of this Mac Pro?


If you want to downgrade after a failed patch, make an external backup or three, and restore from Time Machine prior to the update, or download and reinstall High Sierra from the Mac App Store (if you don't have an installer already around), and try again.

Feb 26, 2018 11:20 AM

Reply Helpful

Feb 27, 2018 4:26 AM in response to MrHoffman In response to MrHoffman

If you search for RX560 card sleep problem with High Sierra all the forums appear with their fixes, except I have no idea what they are talking about. I've now found that unplugging the card allows it to sleep and wake up.

EtreCheck version: 4.0.4 (4A150)

Report generated: 2018-02-27 11:44:09

Download EtreCheck from https://etrecheck.com

Runtime: 3:25

Performance: Good


Problem: Other problem

Description:

Screen will not wake up from sleep, RX560 Graphic Card problem, High Sierra 10.13.3


Major Issues:

Anything that appears on this list needs immediate attention.


Time Machine backup disabled - Time Machine backups are disabled.

Heavy CPU usage - Some processes are using an unusually high amount of CPU.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.

Corrupt hosts file - Hosts file is corrupt.


Hardware Information:

Mac Pro (Early 2009)

Mac Pro Model: MacPro5,1

2 3.06 GHz 6-Core Intel Xeon (Xeon(R)) CPU: 12-core

32 RAM Upgradeable

DIMM 1

8 GB DDR3 ECC 1333 ok

DIMM 2

8 GB DDR3 ECC 1333 ok

DIMM 3

Empty

DIMM 4

Empty

DIMM 5

8 GB DDR3 ECC 1333 ok

DIMM 6

8 GB DDR3 ECC 1333 ok

DIMM 7

Empty

DIMM 8

Empty


Video Information:

AMD R9 xxx - VRAM: 2 GB

NVIDIA GeForce GT 120 - VRAM: 512 MB

DELL 3008WFP 2560 x 1600 @ 60 Hz


Drives:

disk0 - SAMSUNG MZHPV256HDGL-00000 256.06 GB (Solid State - TRIM: No)

External Generic 5.0 GT/s x4 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 255.85 GB

disk1s1 - M***********D (APFS) 255.85 GB 149.23 GB

disk1s2 - Preboot (APFS) [APFS Preboot] 255.85 GB 22 MB

disk1s3 - Recovery (APFS) [Recovery] 255.85 GB 510 MB

disk1s4 - VM (APFS) [APFS VM] 255.85 GB 20 KB


disk2 - ST2000DM001-1CH164 2.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk2s2 - D*************r (Journaled HFS+) 500.01 GB

disk2s3 - W**************************7 (Journaled HFS+) 499.50 GB

disk2s4 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

disk2s5 - M*************p (Journaled HFS+) 499.88 GB

disk2s6 - M******f (Journaled HFS+) 499.75 GB


disk3 - ST4000DM004-2CV104 4.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk3s2 - A******E (Journaled HFS+) 1.00 TB

disk3s3 - U******d (Journaled HFS+) 1.00 TB

disk3s4 - N****************8 (Journaled HFS+) 1.00 TB

disk3s5 - U******d (Journaled HFS+) 999.71 GB


disk4 - ST4000DX001-1CE168 4.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk4s2 - *************N (Journaled HFS+) 500.10 GB

disk4s3 - *******K (Journaled HFS+) 700.10 GB

disk4s4 - O******K (Journaled HFS+) 300.10 GB

disk4s5 - ***S (Journaled HFS+) 500.10 GB

disk4s6 - A******E (Journaled HFS+) 500.10 GB

disk4s7 - H**************Y (Journaled HFS+) 499.58 GB

disk4s8 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

disk4s9 - D**********************6 (Journaled HFS+) 999.05 GB


Mounted Volumes:

disk1s1 - M***********D 255.85 GB (105.96 GB free)

APFS

Mount point: /


disk1s4 - VM [APFS VM] 255.85 GB (105.96 GB free)

APFS

Mount point: /private/var/vm


disk2s2 - D*************r 500.01 GB (16.16 GB free)

Journaled HFS+

Mount point: /Volumes/D*************r


disk2s3 - W**************************7 499.50 GB (149.69 GB free)

Journaled HFS+

Mount point: /Volumes/W**************************7


disk2s5 - M*************p 499.88 GB (141.54 GB free)

Journaled HFS+

Mount point: /Volumes/M*************p


disk2s6 - M******f 499.75 GB (493.89 GB free)

Journaled HFS+

Mount point: /Volumes/M******f


disk3s2 - A******E 1.00 TB (283.34 GB free)

Journaled HFS+

Mount point: /Volumes/A******E


disk3s3 - U******d 1.00 TB (999.10 GB free)

Journaled HFS+

Mount point: /Volumes/U******d


disk3s4 - N****************8 1.00 TB (996.83 GB free)

Journaled HFS+

Mount point: /Volumes/N****************8


disk3s5 - U******d 999.71 GB (999.04 GB free)

Journaled HFS+

Mount point: /Volumes/U********1


disk4s2 - *************N 500.10 GB (184.44 GB free)

Journaled HFS+

Mount point: /Volumes/ *************N


disk4s3 - *******K 700.10 GB (341.51 GB free)

Journaled HFS+

Mount point: /Volumes/ *******K


disk4s4 - O******K 300.10 GB (4.45 GB free)

Journaled HFS+

Mount point: /Volumes/O******K


disk4s5 - ***S 500.10 GB (443.61 GB free)

Journaled HFS+

Mount point: /Volumes/ ***S


disk4s6 - A******E 500.10 GB (182.30 GB free)

Journaled HFS+

Mount point: /Volumes/A******E


disk4s7 - H**************Y 499.58 GB (366.41 GB free)

Journaled HFS+

Mount point: /Volumes/H**************Y


disk4s9 - D**********************6 999.05 GB (562.90 GB free)

Journaled HFS+

Mount point: /Volumes/D**********************6


Network:

Interface en1: Built-in Ethernet 2

One IPv4 address

Interface fw0: Built-in FireWire

Interface en0: Ethernet 1

One IPv4 address

Interface en3: TomTom

Interface en2: Bluetooth PAN


System Software:

macOS High Sierra 10.13.3 (17D47)

Time since boot: Less than an hour

System Load: 2.16 (1 min ago) 2.57 (5 min ago) 1.64 (15 min ago)


Configuration Files:

/etc/hosts - Count: 79 - Corrupt!


Security:

System

Status

Gatekeeper

Mac App Store and identified developers

System Integrity Protection

Enabled


Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.shirtpocket.backupbytime.plist

Executable: /usr/bin/osascript ~/Library/Application Support/SuperDuper!/Scheduled Copies/Backup by Time.scpt

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.lsreset.plist

Executable: /bin/sh

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.nchsoftware.expressaccounts.agent.plist

Executable: ~/Library/NCH Software/ExpressAccounts/ExpressAccountsAgent -service

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist

Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/at.obdev.littlesnitchd.plist

Executable: /Library/Little Snitch/Little Snitch Daemon.bundle/Contents/_MASReceipt/Hooker

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.macpaw.CleanMyMac3.Agent.plist

Executable: /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac3.Agent

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.adobe.ARM.7c6177c42d017a7f8ec2ac35dacb6ce4ad674bb95c b7d6d6c7235797.plist

Executable: /Volumes MOUNTAIN LION/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper

Details: Close match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.adobe.CS5ServiceManager.plist

Executable: /Library/Application Support/Adobe/CS5ServiceManager/CS5ServiceManager.app/Contents/MacOS/CS5Service Manager -launchedbylogin

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.nchsoftware.expressinvoice.agent.plist

Executable: ~/Library/NCH Software/ExpressInvoice/ExpressInvoiceAgent -service

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK


Kernel Extensions:

/Library/Extensions

[Loaded] LittleSnitch.kext (4.0.3 - SDK 10.11)

[Not Loaded] AmbrosiaAudioSupport.kext (4.1.4 - SDK 10.11)

[Not Loaded] TelestreamAudio.kext (1.1.1 - SDK 10.8)


System Launch Agents:

[Not Loaded]

7 Apple tasks

[Loaded]

161 Apple tasks

[Running]

122 Apple tasks


System Launch Daemons:

[Not Loaded]

37 Apple tasks

[Loaded]

175 Apple tasks

[Running]

118 Apple tasks

[Other]

One Apple task


Launch Agents:

[Running]

com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-10-25)

[Running]

at.obdev.LittleSnitchUIAgent.plist (Objective Development Software GmbH - installed 2018-02-21)

[Running]

at.obdev.LittleSnitchHelper.plist (Objective Development Software GmbH - installed 2018-02-21)

[Loaded]

com.adobe.CS5ServiceManager.plist (? 40cdc1ff - installed 2017-01-15)

[Not Loaded]

com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-11-07)

[Other]

com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28)

[Loaded]

com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-02-21)

[Loaded]

com.oracle.java.Java-Updater.plist (? 29fa214a - installed 2017-09-06)

[Other]

com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-20)


Launch Daemons:

[Loaded]

com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-20)

[Running]

at.obdev.littlesnitchd.plist (? d0208090 - installed 2018-02-21)

[Loaded]

com.adobe.SwitchBoard.plist (? 856489a3 - installed 2017-01-15)

[Loaded]

com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-10-25)

[Loaded]

com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-01)

[Loaded]

com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-09-06)

[Loaded]

com.quark.QXPHelper.plist (Quark - installed 2017-01-03)

[Running]

com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-02-21)

[Loaded]

com.macpaw.CleanMyMac3.Agent.plist (? 7f4ba9a8 - installed 2016-12-06)

[Loaded]

com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist (Ambrosia Software, Inc. - installed 2016-09-03)

[Loaded]

com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-20)

[Loaded]

com.lsreset.plist (? 0 - installed 2014-12-01)

[Loaded]

com.quark.quarkupdate.quhelper.plist (Quark - installed 2017-02-04)

[Loaded]

com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13)

[Running]

com.dymo.pnpd.plist (Sanford, L.P. - installed 2014-10-16)

[Loaded]

com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-06-11)


User Launch Agents:

[Running]

com.nchsoftware.expressaccounts.agent.plist (? 0 - installed 2013-02-20)

[Loaded]

com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)

[Loaded]

com.shirtpocket.backupbytime.plist (? 0 - installed 2017-12-01)

[Other]

com.macpaw.CleanMyMac3.Scheduler.plist (? 0 - installed )

[Loaded]

com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-02-21)

[Loaded]

com.adobe.ARM.7c6177c42d017a7f8ec2ac35dacb6ce4ad674bb95cb7d6d6c7235797.plist (? 0 - installed 2012-01-03)

[Loaded]

com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-11-07)

[Running]

com.nchsoftware.expressinvoice.agent.plist (? 0 - installed 2013-12-04)


User Login Items:

FontExplorerXAutoload Application

(~/Library/Application Support/Linotype/FontExplorer X/FontExplorerXAutoload.app)

Mail Application (Apple, Inc.

(/Applications/Mail.app)

Airmail 3 Application

(/Applications/Airmail 3.app)

SpeechSynthesisServer Application

(/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

MightyText Application (OPENPHONE INC

(/Applications/MightyText.app)

Adobe Photoshop CS5 Application

(/Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app)

Default Folder X Application

(/Applications/Default Folder X.app)

Adobe InDesign CC 2018 Application

(/Applications/Adobe InDesign CC 2018/Adobe InDesign CC 2018.app)

Alfred 3 Application (Running with Crayons Ltd

(/Applications/Alfred 3.app)

Thunderbird Application (Mozilla Corporation

(/Applications/Thunderbird.app)

Google Chrome Application (Google, Inc.

(/Applications/Google Chrome.app)

Dropbox Application (Dropbox, Inc.

(/Applications/Dropbox.app)


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2017-10-25)

FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-21)

QuickTime Plugin: 7.7.3 (installed 2018-02-20)

AdobePDFViewerNPAPI: 11.0.0 (installed 2012-09-24)

DYMO NPAPI Addin: 1.0 (installed 2014-12-01)

AdobePDFViewer: 11.0.0 (installed 2012-09-24)

Flash Player: 28.0.0.161 (installed 2018-02-21)

PepperFlashPlayer: 28.0.0.137 (installed 2018-01-30)

DYMO Safari Addin: Unknown (installed 2014-12-01)

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-11-05)


User Internet Plug-ins:

BlueStacks Install Detector: Unknown

RealPlayer Plugin: Unknown

Google Earth Web Plug-in: 7.1 (installed 2016-12-06)


Safari Extensions:

iTube Studio.safariextz - iSkysoft Studio - http://www.iskysoft.com (installed 2012-04-18)


3rd Party Preference Panes:

A Better Finder Preferences (installed 2008-03-20)

Flash Player (installed 2018-02-01)

Java (installed 2017-11-05)

Perian (installed 2011-07-23)

Quark Update Preferences (installed 2014-11-03)


Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: No

Volumes being backed up:

Destinations:

B********3 [Local] (Last used)

Total size: 0 B

Total number of backups: 0

Oldest backup:

Last backup:


Top Processes by CPU:

Process (count)

Source

% of CPU

system_profiler (2)

Apple

53

assistant_service

Apple

45

node

Adobe Systems, Inc.

42

lsd (3)

Apple

17

distnoted (4)

Apple

6


Top Processes by Memory:

Process (count)

Source

RAM usage

kernel_task

Apple

2.06 GB

mdworker (53)

Apple

1.69 GB

Adobe Photoshop CS5


960 MB

Airmail 3


688 MB

Google Chrome Helper (4)

Google, Inc.

569 MB


Top Processes by Network Use:

Process

Source

Input

Output

Dropbox

Dropbox, Inc.

87 MB

830 KB

Mail

Apple, Inc.

12 MB

6 KB

MightyText

OPENPHONE INC

273 KB

54 KB

mDNSResponder

Apple

15 KB

14 KB

apsd

Apple

5 KB

4 KB


Top Processes by Energy Use:

Process (count)

Source

Energy usage (0-100)

WindowServer

Apple

4

Finder

Apple

2

MightyText Helper (4)

OPENPHONE INC

1

hidd

Apple

1

MightyText

OPENPHONE INC

1


Virtual Memory Information:

Available RAM

21.18 GB

Free RAM

12.31 GB

Used RAM

10.82 GB

Cached files

8.87 GB

Swap Used

0 B


Software Installs (past 30 days):

Name

Version

Install Date

The Unarchiver

3.11.3

2018-02-22


Clean up:

~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

~/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app

Executable not found


Diagnostics Information (past 7 days):

2018-02-27 11:33:43 Last Shutdown Cause: 0 - Power loss

2018-02-22 20:15:15 Adobe Photoshop CS5.app Crash

2018-02-22 11:20:18 DesktopServicesHelper CPU

2018-02-21 19:31:53 rapportd Crash

2018-02-21 19:02:10 Dropbox.app CPU

2018-02-21 04:44:12 mdworker CPU

2018-02-21 00:52:04 Adobe InDesign CC 2018.app CPU


End of report


Feb 27, 2018 4:26 AM

Reply Helpful

Feb 27, 2018 1:15 PM in response to Graham Hales In response to Graham Hales

Most of the discussions I’ve located are related to running on non-Apple hardware, and thats’s not fodder for discussions here, and those configurations sometimes have issues specific to the not-Apple hardware and firmware in use. Do you have some pointers to existing discussions you’re referencing and that are confusing you?


In general, I’d remove CleanMyMac per the vendor instructions. Some of the cleaning tools around have been reported to cause instabilities and corruptions. Sometimes removal isn’t enough, and reloading macOS again can be required To recver from some of the corruptions.


I’d consider removing LittleSnitch as a test, per the vendor instructions. That’s probably not the trigger here, but add-on kexts and anti-malware and cleaning tools and such can all be good suspects when something goes weird With macOS.


I’d also try the SMC and NVRAM resets, and would also boot and test sleep and wake in Safe Mode, as those will clear saved state and settings related to power management and enfirnment, and Safe Mode will disable most add-ons and rebuild the boot-time caches. That should all be harmless, too.


The downgrade sequence is as was described earlier; roll in a Time Machine backup, or reload an earlier version of High Sierra. I’d have an external backup or three before proceeding here, as it’s possible a rollback or a reinstallation might end up corrupting something.

Feb 27, 2018 1:15 PM

Reply Helpful

Feb 28, 2018 1:50 AM in response to MrHoffman In response to MrHoffman

I'd tried that, disabled software, safe mode, reset SMC and NVRAM (several times). I have even swapped the card into another machine with no software installed, just the latest High Sierra, and had the same issue. I'm replacing the card, it's too time-consuming and unworkable with it. Thanks for the replies.

Feb 28, 2018 1:50 AM

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User profile for user: Graham Hales

Question: RX560 graphics card