User profile for user: 123ME321fun
123ME321fun Author
User level: Level 1
8 points

canoscan 9000f Mark II "where are my Photos?"

Super annoying that neither Apple or Canon have been able to fix this.


After the last update to HIGH SIERRA my brand new Canoscan 9000 F Mark II stopped

doing what it's supposed to do. Scan Images.


After setting up b/w negatives for scanning everything works up to preview. Meaning I clicked

Scangear made necessary adjustments and then pressed preview. Images are fully visible.

But then, when I click "scan" it scans the images but they show up as a 0byte image in a temp folder for a split second and then disappear. NO IMAGE TO BE FOUND.


I've been screwing with this thing for three days now and really have to either question the integrity of Apple or Canon or both for giving your users such a (insert profane language here) runaround.


I'm not the only human who has this problem - please fix it.

Posted on Feb 26, 2018 12:30 PM

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User profile for user: VikingOSX
VikingOSX
User level: Level 10
123,452 points

Posted on Feb 26, 2018 1:29 PM

Apple is not responsible for Canon's engineering team not making their drivers/layered software compatible with High Sierra. Do you have these Fall 2017 drivers installed for the Canoscan 9000F Mark II device? If you do, and problems remain, then the ball is in Canon's hands to learn that the problem exists, and update their drivers/other software to resolve it.


Download a trial of Hamrick Software's VueScan, and see if the problem you are experiencing is solved. Your scanner is supported by VueScan without any Canon software or drivers.

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User profile for user: VikingOSX
VikingOSX
User level: Level 10
123,452 points

Feb 26, 2018 1:29 PM in response to 123ME321fun

Apple is not responsible for Canon's engineering team not making their drivers/layered software compatible with High Sierra. Do you have these Fall 2017 drivers installed for the Canoscan 9000F Mark II device? If you do, and problems remain, then the ball is in Canon's hands to learn that the problem exists, and update their drivers/other software to resolve it.


Download a trial of Hamrick Software's VueScan, and see if the problem you are experiencing is solved. Your scanner is supported by VueScan without any Canon software or drivers.

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User profile for user: leroydouglas
leroydouglas
User level: Level 10
199,362 points

Feb 26, 2018 1:24 PM in response to 123ME321fun

Can we assume you are using the latest driver? If so, then you may well have to wait for an updated driver release form Canon.


I can say print drivers and scan drivers are typically the first causality after an update or upgrade. For this reason I can only assume you have a backup plan in place, so you can fall back to the previous update with no down time or loss of productivity.


https://www.usa.canon.com/internet/portal/us/home/support/details/scanners/suppo rt-scanners-canoscan-series/canoscan-9000f?tab=drivers_downloads


http://support-th.canon-asia.com/contents/TH/EN/0100471102.html

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canoscan 9000f Mark II "where are my Photos?"

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