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User profile for user: Red_k.t
Red_k.t Author
User level: Level 1
5 points

Billing Method Declined

I have had a Apple account for quite some time now when I got an email to advise me that something has gone wrong on my billing account and that I need to update my details. I have done so, with a copy of my bank account next to me and double and triple checked my information and it is all 100% and yet each time I try to accept the changes I get an error stating that I need to update my details and billing method declined.


What the heck do I do? I have called my bank and my card is active for online purchases still and they are unaware of any issues that could cause this. I really need help.

iPhone 7, iOS 11.2.6

Posted on Feb 27, 2018 5:21 AM

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User profile for user: Limnos
Limnos
User level: Level 10
411,223 points

Posted on Feb 27, 2018 6:31 AM

- Are you using a valid payment method? --> Payment methods that you can use in the iTunes Store, App Store, and iBooks Store - https://support.apple.com/HT202631 (Discussions on this forum mention some countries do not accept debit cards, and even if they do some items cannot be purchased with debit cards.)


- If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - https://support.apple.com/HT203005 - various reasons why payment method is declined.


- If this abruptly started happening try removing and re-entering your payment information - Change or remove your Apple ID payment information - https://support.apple.com/HT201266


- Do the name, address (all spelling and punctuation), and card numbers exactly match those you have entered? You didn't mis-type anything?


- You entered the 3 digit security code for the card? Correctly?


- The country for the bank and your address are the same as the iTunes Store country you are using?


- See the end of the document linked above for special measures that may be necessary for some cards, plus about contacting your financial institution to make sure your records match.


iTunes Store - Contact Us - https://www.apple.com/emea/support/itunes/contact.html

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User profile for user: Limnos
Limnos
User level: Level 10
411,223 points

Feb 27, 2018 6:31 AM in response to Red_k.t

- Are you using a valid payment method? --> Payment methods that you can use in the iTunes Store, App Store, and iBooks Store - https://support.apple.com/HT202631 (Discussions on this forum mention some countries do not accept debit cards, and even if they do some items cannot be purchased with debit cards.)


- If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - https://support.apple.com/HT203005 - various reasons why payment method is declined.


- If this abruptly started happening try removing and re-entering your payment information - Change or remove your Apple ID payment information - https://support.apple.com/HT201266


- Do the name, address (all spelling and punctuation), and card numbers exactly match those you have entered? You didn't mis-type anything?


- You entered the 3 digit security code for the card? Correctly?


- The country for the bank and your address are the same as the iTunes Store country you are using?


- See the end of the document linked above for special measures that may be necessary for some cards, plus about contacting your financial institution to make sure your records match.


iTunes Store - Contact Us - https://www.apple.com/emea/support/itunes/contact.html

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Billing Method Declined

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