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I am registered in applestore Spain and I have .12 Euros left. But now I am in the USA but doesn't allow me to go to US store because of .12 Euros left in account. I need to leave my account in 0

Hi,


I have the following problem. I put a gift card in the Spanish iTunes and still I have 0,12 Euros remaining in my account. Now I want to go to the US store, but I cannot do it until I finish to use my 0,12 Euros. The problem is that my credit card only works in the USA, so there is no way I can change Store and this cause me a lot of problems. In fact I have 50 Gigas in my iCloud which I am loosing because I can not refill my account and probably I will loose my information, pictures etc. I don't mind loosing the 0,12 Euros but there is no way I can leave my account in zero and there is nothing I can buy for this amount. So I really don't know what to do. Please I need help. Thanks

Posted on Feb 27, 2018 8:57 AM

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Feb 27, 2018 8:59 AM in response to pbulka

If you can’t change your iTunes Store country or region - Apple Support - https://support.apple.com/HT204447

-"If you don't have a credit card, contact iTunes Store support." Apple will remove the balance and keep it.


iTunes Store support. https://expresslane.apple.com/GetproductgroupList.do?&PRKEYS=131629

or

iTunes Customer Service Contact - https://www.apple.com/emea/support/itunes/contact.html

I am registered in applestore Spain and I have .12 Euros left. But now I am in the USA but doesn't allow me to go to US store because of .12 Euros left in account. I need to leave my account in 0

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