Apple Event: May 7th at 7 am PT
I broke my phone and its bent a little and the screen is busted. Part of the top of the screen where the camera is is kind of gone but most of it is there and broken. Can i get an out of warranty price on this item ?
iPhone 6, iOS 11.2.5
| https://www.apple.com/legal/sales-support/terms/repair/generalservice/serviceter msen/ - iii. | "If Apple receives the original product within the Return Period in a condition that is not eligible for Out-of-Warranty Service, your credit card will be charged an additional amount representing the difference between the replacement value of a new product (“Replacement Value”) and the Out-of-Warranty Service Fee, as described at the Service FAQ Web Page. An original product that is inoperable due to unauthorized modifications or has failed due to catastrophic damage, such as the product separating into multiple pieces, are examples of a product that is ineligible for Out of Warranty Service." |
It's really a judgement call by whoever is evaluating the device. Supposedly catastrophic damage isn't covered, but I believe that's usually as a response to people who intentionally damage their phones looking for a new/refurb at the out of warranty price. There are obviously cases where Apple has replaced an iPhone under the out of warranty program, but where it's clearly not repairable in any way from things such as water submersion or extreme drops.
You can just bring it in and ask. If you have access to an actually Apple (retail) Store then that would be the preferred place to go for an evaluation. Apple authorized service is a little different. They might charge a diagnostic fee that won't be refunded if your device isn't replaced for the fee.
Will apple give me an out of warranty price if part of the top of my phone is gone?
