Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

balascozagh Author

Level 1

6 points

I'm trying to turn on my fingerprint scanner. But when i go to under Settings > General > Passcode "fingerprint" is grayed out and im unable to add it.

Finger print gray out when trying to Enable it

iPhone 5s, iOS 11.1.1

Posted on Feb 27, 2018 2:04 PM

Best reply

KiltedTim

Level 10

195,939 points

Posted on Feb 27, 2018 2:06 PM

Have you ever had the display and/or home button replaced?

If not, or if it was replaced by Apple, then make an appointment at the genius bar of your local Apple Store.

If it was replaced by a 3rd party, Apple won't touch that phone and Touch ID will not work.

View in context

I'm trying to turn on my fingerprint scanner. But when i go to under Settings > General > Passcode "fingerprint" is grayed out and im unable to add it.

Similar questions