Mac won't restart or shut down
My tabletop Mac will not shutdown or restart after updating to 10.13.3. I'm also having to force quit pages. I don't know what to do. Thanks in advance.
iMac
My tabletop Mac will not shutdown or restart after updating to 10.13.3. I'm also having to force quit pages. I don't know what to do. Thanks in advance.
iMac
Press and hold down the Power button until the machine shuts down.
A Troubleshooting Protocol to Identify Problems or Fix macOS El Capitan or Later
You should try each, one at a time, then test to see if the problem is fixed before going on to the next.
Be sure to backup your files before proceeding if possible.
- Select Disk Utility from the Utility Menu and click on Continue button.
- When Disk Utility loads select the drive (out-dented entry) from the Device list.
- Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
- Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)
- Click on the Apply button, then wait for the Done button to activate and click on it.
- Quit Disk Utility and return to the Utility Menu.
- Select Reinstall OS X and click on the Continue button.
Press and hold down the Power button until the machine shuts down.
A Troubleshooting Protocol to Identify Problems or Fix macOS El Capitan or Later
You should try each, one at a time, then test to see if the problem is fixed before going on to the next.
Be sure to backup your files before proceeding if possible.
- Select Disk Utility from the Utility Menu and click on Continue button.
- When Disk Utility loads select the drive (out-dented entry) from the Device list.
- Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
- Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)
- Click on the Apply button, then wait for the Done button to activate and click on it.
- Quit Disk Utility and return to the Utility Menu.
- Select Reinstall OS X and click on the Continue button.
Thank you so much! I just wasn't holding the Power button down long enough. Let's hope that darn spinning ball will go away also.
Appreciate you quick reply.
Mac won't restart or shut down