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Question: iPhone camera not working after Telugu bug?

My son sent the Telugu character to his iPhone-using friends as a joke (yeah I know, I know) and now one of the parents wants him to pay for her daughter's iPhone since they said the camera isn't working anymore. The mom thought she had an iPhone 5s or maybe 5c but wasn't really sure (she admittedly said they are not tech-savvy). They took it to the Sprint store and the folks there were able to get it to reboot after having to install some iOS updates (apparently she hadn't done that in awhile). But, after they got the phone back on and working, they noticed the camera was not working. The people at the Sprint store told her the phone was broken and she needed to buy a new phone, so they did. I have searched and searched for this problem with the camera not working after the Telugu bug and can't find anything related to this issue. However, I have found a lot of examples of the camera not working after an update. I asked her if I could test some of the known camera fixes on the phone, but she says they tossed it. So, my question is, could the Telugu bug have caused the camera not to work? Or is it possible that it was the iOS update? Obviously we don't want him to have to pay for a new phone if the camera issue was not related to the bug and could possibly have been fixed.

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Mar 1, 2018 12:22 PM in response to mapwoman In response to mapwoman

The only documentation that I have seen from Apple states that the results of the Indian character were to apps that can use text, such as Messages, WhatsApp, etc. Nothing about the camera.


Only Apple could truly answer your question, however I would say it seems it wouldn't matter what the answer is considering what you have said about the other party. Up to you how to handle this, but older phones can display any variety of problems when things like this are introduced. However, I would have to say that if it were an iPhone 5c, it could not have been updated to iOS 11.2.6, which is what was released to fix the problem. So, since they have tossed the phone, it is hard for them to prove to you what caused the problem, as much as it is for you to say that it didn't. Kind of between a rock and a hard place here on how to deal with this, but I would say that some type of compromise is going to have to be struck. I would also say that your son has some responsibility since he sent the message. Not a good idea.

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Mar 1, 2018 12:22 PM in response to mapwoman In response to mapwoman

The only documentation that I have seen from Apple states that the results of the Indian character were to apps that can use text, such as Messages, WhatsApp, etc. Nothing about the camera.


Only Apple could truly answer your question, however I would say it seems it wouldn't matter what the answer is considering what you have said about the other party. Up to you how to handle this, but older phones can display any variety of problems when things like this are introduced. However, I would have to say that if it were an iPhone 5c, it could not have been updated to iOS 11.2.6, which is what was released to fix the problem. So, since they have tossed the phone, it is hard for them to prove to you what caused the problem, as much as it is for you to say that it didn't. Kind of between a rock and a hard place here on how to deal with this, but I would say that some type of compromise is going to have to be struck. I would also say that your son has some responsibility since he sent the message. Not a good idea.

Mar 1, 2018 12:22 PM

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Mar 1, 2018 12:22 PM in response to ChrisJ4203 In response to ChrisJ4203

Thanks for your response. I agree that it will probably be a compromise of some sort. Believe me, my son will be responsible for paying for it! I had told her a few days ago I couldn't find anything related to the bug and the camera and asked her if she still had the phone which she said yes. But when I asked for it today she said she had tossed it. Because she is not tech-savvy and took it to a retail store instead of the Apple store, I am questioning whether it really was broken or whether the sales people were more than willing to sell her a new phone and contract rather than spend any more time trying to fix it. Argh!

Mar 1, 2018 12:22 PM

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Mar 1, 2018 12:41 PM in response to mapwoman In response to mapwoman

Because she is not tech-savvy and took it to a retail store instead of the Apple store, I am questioning whether it really was broken or whether the sales people were more than willing to sell her a new phone and contract rather than spend any more time trying to fix it. Argh!

My thoughts exactly, however I'm rather prejudice. I don't like Sprint at all!! Having them work on updates, etc., could have caused any number of issues. Any work should be handled by Apple, since it is their hardware and software. However, since there is no turning back at this point, you are going to have to decide what to do. I would counter that you are not responsible for the majority here since the phone is rather old to start with. The iPhone 5c and 5s were released in 2013, so the device is more than 4 years old, rather old in technology years.

Mar 1, 2018 12:41 PM

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Mar 1, 2018 1:00 PM in response to mapwoman In response to mapwoman

This is just my personal view but would find it highly unlikely a “software” bug could cause a hardware fault, it might temporarily stop that component from working but following a Restore (ie. clean install of the iOS) all should be back to normal. Likewise for any Updates, I haven't known any to damage hardware, yes, something might not work due to corruption, but again a Restore usually resolves. You could give Apple a call (at an Apple Store) and ask there opinion though, just to get a second view on this.


But even if you can’t agree responsibly, if someone was asking me to pay for a replacement because of damage caused by a “disputed” action, I would first want to inspect the device to see how likely that could of been, and secondly if I agreed and paid-up I would want to retain said device for my trouble. I gather you have not been given the opertunity of either, which might start ringing alarm bells that all is not what it seems (ie. did the device show signs of excessive abuse, has it been dropped).


The above though needs to be tempered with how well you know the family, are they good friends of long standing or does you son want to retain there daughters friendship, in the end it’s a call I’m sorry to say only you can make.

Mar 1, 2018 1:00 PM

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Question: iPhone camera not working after Telugu bug?