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Level 1

8 points

iPhone camera not working after Telugu bug?

My son sent the Telugu character to his iPhone-using friends as a joke (yeah I know, I know) and now one of the parents wants him to pay for her daughter's iPhone since they said the camera isn't working anymore. The mom thought she had an iPhone 5s or maybe 5c but wasn't really sure (she admittedly said they are not tech-savvy). They took it to the Sprint store and the folks there were able to get it to reboot after having to install some iOS updates (apparently she hadn't done that in awhile). But, after they got the phone back on and working, they noticed the camera was not working. The people at the Sprint store told her the phone was broken and she needed to buy a new phone, so they did. I have searched and searched for this problem with the camera not working after the Telugu bug and can't find anything related to this issue. However, I have found a lot of examples of the camera not working after an update. I asked her if I could test some of the known camera fixes on the phone, but she says they tossed it. So, my question is, could the Telugu bug have caused the camera not to work? Or is it possible that it was the iOS update? Obviously we don't want him to have to pay for a new phone if the camera issue was not related to the bug and could possibly have been fixed.

Posted on Mar 1, 2018 11:49 AM

Best reply

ChrisJ4203

Level 10

230,347 points

Posted on Mar 1, 2018 12:22 PM

The only documentation that I have seen from Apple states that the results of the Indian character were to apps that can use text, such as Messages, WhatsApp, etc. Nothing about the camera.

Only Apple could truly answer your question, however I would say it seems it wouldn't matter what the answer is considering what you have said about the other party. Up to you how to handle this, but older phones can display any variety of problems when things like this are introduced. However, I would have to say that if it were an iPhone 5c, it could not have been updated to iOS 11.2.6, which is what was released to fix the problem. So, since they have tossed the phone, it is hard for them to prove to you what caused the problem, as much as it is for you to say that it didn't. Kind of between a rock and a hard place here on how to deal with this, but I would say that some type of compromise is going to have to be struck. I would also say that your son has some responsibility since he sent the message. Not a good idea.

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iPhone camera not working after Telugu bug?

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