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Level 1

8 points

There were problems

There were problems downloading some purchased items.
There were problems downloading some purchased items.

There was a problem downloading “Safari Song / From the Fires / Greta Van Fleet”. An unknown error occurred (-45054).
There was a problem downloading “Safari Song / From the Fires / Greta Van Fleet”. An unknown error occurred (-45054).

There was a problem downloading “Edge of Darkness / From the Fires / Greta Van Fleet”. An unknown error occurred (2071).
There was a problem downloading “Edge of Darkness / From the Fires / Greta Van Fleet”. An unknown error occurred (2071).

There was a problem downloading “Flower Power / From the Fires / Greta Van Fleet”. An unknown error occurred (2071).
There was a problem downloading “Flower Power / From the Fires / Greta Van Fleet”. An unknown error occurred (2071).

There was a problem downloading “A Change is Gonna Come / From the Fires / Greta Van Fleet”. An unknown error occurred (2071).
There was a problem downloading “A Change is Gonna Come / From the Fires / Greta Van Fleet”. An unknown error occurred (2071).

There was a problem downloading “Highway Tune / From the Fires / Greta Van Fleet”. An unknown error occurred (2071).
There was a problem downloading “Highway Tune / From the Fires / Greta Van Fleet”. An unknown error occurred (2071).

There was a problem downloading “Meet On the Ledge / From the Fires / Greta Van Fleet”. An unknown error occurred (2071).
There was a problem downloading “Meet On the Ledge / From the Fires / Greta Van Fleet”. An unknown error occurred (2071).

There was a problem downloading “Talk On the Street / From the Fires / Greta Van Fleet”. An unknown error occurred (2071).
There was a problem downloading “Talk On the Street / From the Fires / Greta Van Fleet”. An unknown error occurred (2071).

Windows 10

Posted on Mar 2, 2018 12:58 PM

Best reply

raina_b22

Community Specialist

Posted on Mar 3, 2018 6:29 AM

Hi there, ToddMo.

I see that you been experiencing a number of problems trying to download purchases in iTunes on your Windows 10 PC, and I'm happy to help.

If you see a -45054 error in the iTunes Store -- Follow the steps below and try your purchases again.

On a PC

If it's open, quit iTunes.

Press the Windows key on your keyboard. If your keyboard doesn't have a Windows key, press the Control (Ctrl) and Escape (Esc) keys on your keyboard.

Click on the magnifying icon or search field. In the search box, type %ProgramData%, then press the Return key.

Show any hidden files:

Windows 10: Click View, then select "Hidden items."

Windows 8: Click View, then click Options. On the View tab, select "Show hidden files, folders, and drives."

Windows 7: Click Organize, then "Folder and search options." On the View tab, select "Show hidden files, folders, and drives."

Open the Apple Computer folder, then the iTunes folder.

Delete the adi and SC Info folders: Right-click each folder and choose Delete from the menu.

Restart the computer.

Open iTunes and try to make a purchase.

If you see an error in iTunes on your Mac or PC -- Since error 2071 isn't listed in Find an iTunes error code, follow the steps in this article. Attempt your purchases again once it's complete.

If the issue(s) persist, have you recently made any changes to iTunes or your Windows PC recently?

Let me know how that goes.

Take care!

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