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AVCHD video from Canon C100 stuttering in FCPX 10.4

I'm having the same issue with importing AVCHD video from a Canon C100, and it started after I upgraded to FCPX 10.4. Apple needs to look into this ASAP! Periodically the video will stutter on playback, audio is fine. I've tried transcoding the media to Prores 422, but the stuttering is still there. It only happens from the AVCHD files created on the C100.


FCPX 10.4 on a Mac Pro (Late 2013)

macOS High Sierra v. 10.13 (17A405)

3 GHz 8-Core Intel Xeon E5

32 GB 1866 MHz DDR3

AMD FirePro D700 6 GB

Posted on Mar 2, 2018 2:15 PM

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Posted on Mar 27, 2018 5:34 PM

Welcome to the club, everyone!


Re: FCP X 10.4 still glitchy with Sierra and High Sierra 10.13.2


This happens only in 10.4, and only with AVCHD files. The OS has nothing to do with it. If you still have 10.3, you're in business. The problem does not happen within FCPX 10.3. There is no fix at this time in 10.4, not that I nor a lot of other pro's know of. Fortunately, I still had 10.3 installed on one of my machines so I'm still able to import AVCHD.


It's been over three months and Apple has not acknowledged this problem. I truly hope they're working on a fix. I can only imagine how difficult this has made many professional's workflow.


Please submit a report to Apple. The more they hear about it, the better the chance this will be addressed.


Feedback - Final Cut Pro - Apple

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64 replies

May 4, 2018 7:51 AM in response to Tom Wolsky

Here's a technical question for Tom maybe... anyone really! Would it be possible to run both 10.3.4 and 10.4 at the same time on the same machine? Maybe 10.3 under one user account/login on say an iMac, and 10.4 under a different user account/login?


If that's possible, then maybe at least I'd still be able to use all of my computers for importing and editing the same projects across the board until (hopefully) Apple fixes this problem.

May 4, 2018 2:23 PM in response to Matt13

I have shelled out the $70 AUD for EditReady which solves the problem to an extent. It adds another step to my workflow and adds about 2-4 hours to each cut but at this stage it seems there is nothing else to do other than leave FCP X completely and go back to Adobe.
Apple have shown nothing but total contempt to their users on this matter with no feedback at all let alone a fix.
A simple, "we acknowledge the issue and are working on a solution" would go a long way but instead a wall of silence.

May 7, 2018 1:54 PM in response to 2playerproductions

You got some communication from Apple related to this issue?! Over the years, I've probably submitted a dozen Feedback tickets via that link you posted. I've never once gotten a response from Apple about any of my issues. You getting a response is like finding the holy grail for us pro users regarding communication from Apple.


What did they tell you about the issue? Are they working on it? Do they hope to resolve this issue with AVCHD footage (AVCHD/interlaced footage is the common denominator for all of us... I'm filming with Canon XA10's.)?

May 7, 2018 2:03 PM in response to Matt13

I called in a few times too, offered up lots of documentation to help narrow the issue. It took some escalation up the chain, you have to be nice and persistent.


My problem with the C300 and Canon XF codec was addressed in the 10.4.1 update, but the fix actually made things worse. I'm still hoping for a fix that takes things back to pre 10.4, but who knows how far off it is. Seems like lots of issues for Canon gear right now.

Jun 3, 2018 6:32 PM in response to Brett Ramsey

I received an email from the Apple Pro Apps team from Apple on Friday. They instructed me to update to 10.13.5 and asked if I could import some AVCHD and see if that resolved the problem for me, that they believed the 10.13.5 updated would resolve the issue.


I updated my MacBook Pro to 10.13.5 and tried an import with no success.


Today, I wiped my MacBook Pro and did a clean install of 10.13.5 from a bootable disk I created. Then I installed FCP from the App Store. After another attempt at an import, I'm still having the same issue.


It's not as prevalent or common in the footage as before. I found three instances of pixellation at the top of the screen in a clip just over an hour long, where before, maybe it was a couple dozen. But the problem still exists (using Canon XA10's that film to AVCHD).


So, for me at least, 10.13.5 is not a fix. But I'm encouraged to finally have this problem officially recognized from the Apple team. That tells me they're determined to fix this issue, for which, I'm appreciative.

Jun 5, 2018 7:28 AM in response to Brett Ramsey

I'd like to follow up one more time. I'd like to make clear, THIS MAY BE A FIX FOR MOST OF YOU! I've done more tests on some other footage and it only appears that the issue only affects clips longer than an hour long. I can't find any artifacts in shorter clips. And, oddly, in two of my tests on clips over an hour long, the artifacts have only appeared around the 40 minute mark. In both tests I couldn't find any artifacts in any other part of the clips. So, if any of you never film anything over an hour long, you may be in luck with his latest OS update.

AVCHD video from Canon C100 stuttering in FCPX 10.4

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