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Question: Late 2015 iMac running Sierra freezes out of the blue

I have a late 2015 iMac. Replaced the HD with an SSD more than a year ago. It's been running smoothly ever since. Recently it has been freezing suddenly. I mean, COMPLETE freeze. Beach ball won't even spin. Everything is totally unresponsive. HELP!

Posted on

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Mar 2, 2018 5:52 PM in response to CountryGirl56 In response to CountryGirl56

EtreCheck version: 4.1 (4A162)

Report generated: 2018-03-02 19:48:06

Download EtreCheck from https://etrecheck.com

Runtime: 2:51

Performance: Excellent


Problem: Beachballing

Description:

Computer freezes out of the blue. Beachball won’t even spin at all.


Major Issues:

Anything that appears on this list needs immediate attention.


Adware - Adware detected.

System Integrity Protection disabled - System Integrity Protection is disabled. This computer is at risk of malware infection.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


-

Heavy RAM usage - This machine is using a large amount of RAM.

Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

iMac (21.5-inch, Late 2015)

iMac Model: iMac16,2

1 2.8 GHz Intel Core i5 (i5-5575R) CPU: 4-core

8 RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1867 ok

BANK 1/DIMM0

4 GB DDR3 1867 ok


Video Information:

Intel Iris Pro Graphics 6200 - VRAM: 1536 MB

SMB2230N 1920 x 1080 @ 60 Hz

iMac 1920 x 1080


Drives:

disk0 - Samsung SSD 850 EVO 500GB 500.11 GB (Solid State - TRIM: No)

Internal SATA 6 Gigabit Serial ATA

disk0s1 - EFI [EFI] 210 MB

disk0s2 - M***********D (Journaled HFS+) 499.11 GB

disk0s3 - Recovery HD [Recovery] 650 MB


disk1 - Western Digital My Book 1230 3.00 TB

External USB 5 Gbit/s

disk1s1 - EFI [EFI] 315 MB

disk1s2 - C********4 (Journaled HFS+) 3.00 TB


disk2 - composite_device 1.00 TB

External USB 5 Gbit/s

disk2s1 - EFI [EFI] 210 MB

disk2s2 - L*********p (Journaled HFS+) 999.86 GB


Mounted Volumes:

disk0s2 - M***********D 499.11 GB (87.52 GB free)

Journaled HFS+

Mount point: /


disk1s2 - C********4 3.00 TB (234.27 GB free)

Journaled HFS+

Mount point: /Volumes/C********4


disk2s2 - L*********p 999.86 GB (191.48 GB free)

Journaled HFS+

Mount point: /Volumes/L*********p


Network:

Interface en0: Ethernet

One IPv4 address

Interface en1: Wi-Fi


Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

macOS Sierra 10.16 (16A323)

Time since boot: Less than an hour

System Load: 2.53 (1 min ago) 2.61 (5 min ago) 2.31 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity Protectiondisabled


Adware:

Launchd: ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist

Reason: Adware name match

Executable: ~/Library/Application Support/Spigot/ApplicationManager --protect

Launchd: /Library/LaunchDaemons/com.MyUpdater.agent.plist

Reason: Adware name match

Executable: /Applications/MyUpdater/MyUpdater -guid 26041180174123429 -source nwt-1647


Unsigned Files:

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avid.project.sync.service.plist

Executable: /Library/Application Support/Avid/Cloud Client Services/ProjectSyncService

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avid.asset.delivery.service.plist

Executable: /Library/Application Support/Avid/Cloud Client Services/AssetDeliveryService

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avid.asset.cache.service.plist

Executable: /Library/Application Support/Avid/Cloud Client Services/AssetCacheService

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.nero.HSMMonitor.plist

Executable: /Applications/HTC Sync Manager.app/Contents/Resources/HSMMonitor.app/Contents/MacOS/HSMMonitor -runMode autoLaunched

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avid.transport.client.plist

Executable: /Library/Application Support/Avid/Cloud Client Services/TransportClient

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

NameVersion
DiGiGrid IOC Control 1010.0.1
Microsoft Document Connection14.4.2
SoundGrid Driver Uninstaller9.7.99.211
iSkysoft iTube Studio5.7.3
GTRSolo 39.91.51
DiGiGrid Q Control 1010.0.1
DVD Player5.8
MultiRack SoundGrid9.80.13
Microsoft Alerts Daemon14.4.2
SoundGrid X-WSG Control 1010.0.1
Electric88 App9.91.51
InkServer10.9
Focusrite License Helper1.0
iSkysoft iMedia Converter Deluxe5.7.3
Microsoft Error Reporting2.2.9
Waves Complete V9r304.0
Open XML for Excel14.4.2
Microsoft Word14.4.2
Microsoft Chart Converter14.4.2
DiGiGrid IOX Control 1010.0.1
Custom Shop1.8.0
ServiceCenter2.6.0.137
Microsoft Database Utility14.4.2
Microsoft Ship Asserts1.1.4
Waves AU Reg Utility2 99.91.56
DiGiGrid D Control 1010.0.1
Microsoft Graph14.4.2
AvidApplicationManager2.4.4.6575
Authorization Manager1.0
SoundGrid Studio9.7.99
Microsoft Outlook14.4.2
Microsoft Query12.0.0
DiGiGrid DLI DLS Control 1010.0.1
SoundGrid Driver Control Panel
Electric Grand 80 App9.91.51
SecurityFixer10.8
Oddity1.0
Equation Editor14.2.0
quicklookd325.0
Microsoft Upload Center14.4.2
EFI Mounter v3 2
iGetter2.9.4
MRRCEditor9.80.13
DiGiGrid M Control 1010.0.1
Electric200 App9.91.51
Microsoft Office Reminders14.4.2
AuthAssistant1.0
Waves AU Reg Utility 99.91.55
Roland Control 1010.0.1
GForce_impOSCar2_profiler1.0
Microsoft Excel14.4.2
MemServerUI1.1
DMI Control 1010.0.1
Microsoft AutoUpdate2.3.6
Synsopos1.11.10.5
WSG Y-16 v2 Control 1010.0.1
CODEX App9.91.51
Microsoft Office Setup Assistant14.4.2
eLicenser Control Center2.2.5.0
DiGiGrid IOS Control 1010.0.1
impOSCar21.0
BatChmod1.6.3
Microsoft Lync14.0.2
Microsoft Database Daemon14.4.2
Snapper2.1.8
M-DL-WAVES3 Control 1010.0.1
Solver1.0
Microsoft Clip Gallery14.4.2
MultiRack9.80.13
Tactus Stage FOH Control 1010.0.1
My Day14.4.2
Heartech Control 1010.0.1
SyncServicesAgent14.4.2
EFI Mounter v3
Scarlett MixControl1.8
Wish8.4.19
DiGiGrid MGB MGO Control 1010.0.1
M-Waves v2 Control 1010.0.1
Waves Legacy Control 1010.0.1
Office365Service14.4.2
Uninstall iGetter2.9.4
GTR 39.91.51
Microsoft PowerPoint14.4.2
Microsoft Language Register14.4.2
Element App9.91.51
Minimonsta1.0


Kernel Extensions:

/Applications/iSkysoft iTube Studio.app

[Not Loaded] SystemAudioRecorder.kext (1.1.0 - SDK 10.6)

/Library/Extensions

[Loaded] Soundflower.kext (MATT INGALLS, 2.0b2 - SDK 10.10)

[Not Loaded] NIUSBGuitarRigMobile.kext (Native Instruments GmbH, 2.6.0 (R82) - SDK 10.8)

[Not Loaded] NIUSBAudioDriver.kext (Native Instruments GmbH, 2.6.0 (R82) - SDK 10.8)

[Not Loaded] MTrackQuad.kext (3.3.3 - SDK 10.8)

[Loaded] SoundGrid.kext (Waves Inc, 9.7.99)

/System/Library/Extensions

[Not Loaded] FocusriteUSB2Audio.kext (1.9 - SDK 10.6)

[Loaded] UAD2System.kext (Universal Audio, 9.2.0 - SDK 10.8)


System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 170 Apple tasks
[Running] 93 Apple tasks


System Launch Daemons:

[Not Loaded] 40 Apple tasks
[Loaded] 166 Apple tasks
[Running] 97 Apple tasks
[Other] 2 Apple tasks


Launch Agents:

[Running] com.waves.daemon.SoundGrid.DawNodeService.plist (Waves Inc - installed 2017-05-09)
[Loaded] com.Arturia.ArturiaSoftwareCenterAgent.plist (? b130b000 - installed 2017-05-15)
[Loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2016-10-26)
[Running] com.avid.ApplicationManagerHelper.plist (Avid Technology Inc - installed 2015-09-22)
[Loaded] com.oracle.java.Java-Updater.plist (? 303130f9 - installed 2016-09-22)
[Loaded] com.avid.ApplicationManager.plist (Avid Technology Inc - installed 2015-09-22)


Launch Daemons:

[Loaded] com.avid.bsd.shoetoolv120.plist (Avid Technology Inc - installed 2017-06-20)
[Loaded] com.bombich.ccchelper.plist (? bc948f55 - installed 2017-04-03)
[Other] com.MyUpdater.agent.plist (? 6d286269 - installed 2016-11-23)
[Running] com.paceap.eden.licensed.plist (PACE Anti-Piracy, Inc. - installed 2017-06-09)
[Loaded] com.avid.bsd.shoe.plist (Avid Technology Inc - installed 2017-06-19)
[Not Loaded] com.waves.daemon.SoundGrid.DisableNetworkRxPolling.plist (Apple, Inc. - installed 2017-05-09)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-05-09)
[Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2016-09-22)
[Loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2016-10-26)
[Running] com.avid.project.sync.service.plist (? d7ded1db - installed 2015-11-20)
[Running] com.avid.asset.delivery.service.plist (? aa7db814 - installed 2015-11-20)
[Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-03-29)
[Running] com.avid.asset.cache.service.plist (? 4416c767 - installed 2015-11-20)
[Running] com.avid.transport.client.plist (? a38973c0 - installed 2015-11-20)
[Loaded] com.rogueamoeba.instanton-agent.plist (? c3a85319 - installed 2016-01-13)


User Launch Agents:

[Running] com.spotify.webhelper.plist (Spotify - installed 2018-02-09)
[Running] com.spigot.ApplicationManager.plist (? 0 - installed 2016-12-28)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)
[Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-03-02)
[Loaded] com.skype.skype.shareagent.plist (? 0 - installed )
[Loaded] com.bittorrent.uTorrent.plist (? 0 - installed )
[Loaded] com.nero.HSMMonitor.plist (? 0 - installed 2017-10-19)
[Other] com.rogueamoeba.loopbackd.plist (? 0 - installed )


User Login Items:

iTunesHelper Application (Apple, Inc. - installed 2017-03-24)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (Dropbox, Inc.

(/Applications/Dropbox.app)

Google Chrome Application (Google, Inc.

(/Applications/Google Chrome.app)

iSkysoft Helper Compact Application

(~/Library/Application Support/Helper/iSkysoft Helper Compact.app)

NIHardwareAgent Application

(/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)

SoundGrid Studio Application

(/Applications/Waves/SoundGrid Studio/SoundGrid Studio.app)

UAD Meter Launcher Application

(/Library/Application Support/Universal Audio/UAD Meter Launcher.app)

Wondershare Helper Compact Application

(~/Library/Application Support/Helper/Wondershare Helper Compact.app)

Backup and Sync from Google Application (Google, Inc.

(/Applications/Backup and Sync.app)


Internet Plug-ins:

SharePointBrowserPlugin: 14.4.2 (installed 2017-01-10)

QuickTime Plugin: 7.7.3 (installed 2016-09-13)

Unity Web Player: UnityPlayer version 5.3.5f1 (installed 2016-05-08)

JavaAppletPlugin: Java 8 Update 111 build 14 (installed 2017-01-17)

MeetingJoinPlugin: Unknown (installed 2017-01-10)


User Internet Plug-ins:

Folx3Plugin: 4.0 (installed 2016-03-03)


Audio Plug-ins:

MTrackQuad: Unknown (installed 2015-11-06)


3rd Party Preference Panes:

Java (installed 2017-01-17)

Native Instruments USB Audio (installed 2016-03-07)


Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: No

Volumes being backed up:

M***********D: Disk size: 499.11 GB - Disk used: 411.59 GB

Destinations:

U******d [Local] (Last used)

Total size: 999.86 GB

Total number of backups: 21

Oldest backup: 2017-08-14 02:05:51

Last backup: 2018-02-27 14:49:33


Top Processes by CPU:

Process (count)Source% of CPU
Google Chrome Helper (21)Google, Inc.45
Backup and SyncGoogle, Inc.31
WindowServerApple15
Logic Pro X13
kernel_taskApple12


Top Processes by Memory:

Process (count)SourceRAM usage
Google Chrome Helper (22)Google, Inc.2.48 GB
kernel_taskApple867 MB
Backup and SyncGoogle, Inc.405 MB
mdworker (9)Apple273 MB
Google ChromeGoogle, Inc.226 MB


Top Processes by Network Use:

ProcessSourceInputOutput
SpotifySpotify2 MB433 KB
DropboxDropbox, Inc.93 KB270 KB
mDNSResponderApple26 KB21 KB
apsdApple10 KB6 KB
netbiosdApple5 KB3 KB


Top Processes by Energy Use:

Process (count)SourceEnergy usage (0-100)
Backup and SyncGoogle, Inc.23
Google Chrome Helper (22)Google, Inc.14
Logic Pro X9
WindowServerApple7
coreaudiodApple6


Virtual Memory Information:

Available RAM1.76 GB
Free RAM22 MB
Used RAM6.24 GB
Cached files1.74 GB
Swap Used39 MB


Software Installs (past 30 days):

NameVersionInstall Date
Clock mini1.1.22018-02-28
Demon Hunter 4: Riddles of Light1.0.12018-02-28


Clean up:

/Library/LaunchDaemons/com.MyUpdater.agent.plist

/Applications/MyUpdater/MyUpdater

Executable not found

~/Library/LaunchAgents/com.bittorrent.uTorrent.plist

/Applications/uTorrent.app

Executable not found

~/Library/LaunchAgents/com.skype.skype.shareagent.plist

/Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareage nt.bundle/Contents/MacOS/com.skype.skype.shareagent

Executable not found

~/Library/LaunchAgents/com.rogueamoeba.loopbackd.plist

~/Downloads/Loopback.app/Contents/Library/LoginItems/loopbackd.app/Contents/MacO S/loopbackd

Executable not found


Diagnostics Information (past 7 days):

2018-03-02 19:02:40 Last Shutdown Cause: 3 - Hard shutdown

2018-02-26 22:43:57 Backup and Sync.app Crash

objc_msgSend selector name: updatePath:withStatus:


End of report

Mar 2, 2018 5:52 PM

Reply Helpful

Mar 2, 2018 6:01 PM in response to JaxxLowC In response to JaxxLowC

System Integrity Protection disabled - System Integrity Protection is disabled. This computer is at risk of malware infection.


You should enable this to help protect your computer.


Adware:

Launchd: ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist

Reason: Adware name match

Executable: ~/Library/Application Support/Spigot/ApplicationManager --protect

Launchd: /Library/LaunchDaemons/com.MyUpdater.agent.plist

Reason: Adware name match

Executable: /Applications/MyUpdater/MyUpdater -guid 26041180174123429 -source nwt-1647



Try uninstalling MyUpdater using the Developer's uninstall instructions.


Most posters recommend not using cleaning programs. They can destroy normal computer operations.


CleanMyMac3 Uninstall


Check for associated parts and pieces using these programs.


EasyFind – Spotlight Replacement



Find Any File


I would uninstall Spigot. It tends to interfere with the computer's operation while providing minimal to no benefit.


Spigot Uninstall

Mar 2, 2018 6:01 PM

Reply Helpful

Mar 14, 2018 7:57 AM in response to JaxxLowC In response to JaxxLowC

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. Please post if this worked or not.


Isolating an issue by using another user account


If it works normally in a new account, try running posting another Etrecheck report. Run the report in your normal account.

Mar 14, 2018 7:57 AM

Reply Helpful
User profile for user: JaxxLowC

Question: Late 2015 iMac running Sierra freezes out of the blue