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Question: I have been given an iPad from friend ( now deceased) I can get it to factory settings but cannot use it as have no passwords. What do I do?

I have been given an iPad from a friend ( now deceased). I have managed to get it back to factory settings but when I tried to use it I have message telling me to: contact original owner to have them remove this device from their account. I can’t obviously do this. To make things worse we cannot find any passwords. What can we do?

iPad 2 Wi-Fi

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Mar 3, 2018 1:20 AM in response to deborahfromguernsey In response to deborahfromguernsey

You can try contacting Support, but without proof of ownership they are unlikely to be able to remove activation lock : iTunes Store - Contact Us - Apple Support

Mar 3, 2018 1:20 AM

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Question: I have been given an iPad from friend ( now deceased) I can get it to factory settings but cannot use it as have no passwords. What do I do?