Announcement: Upgrade to macOS Mojave

With features like Dark Mode, Stacks, and four new built-in apps, macOS Mojave helps you get more out of every click. 
Find out how to upgrade to macOS Mojave > https://support.apple.com/macos/mojave

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Charter.net outgoing email issue with Apple Mail or Outlook

I have the latest Mac Book Pro (13 inch, 2017) running the latest version of High Sierra 10.13.3. I use Charter.Net as my mail provider and cannot send mail from either Outlook or Apple Mail. The outgoing port is configured as Port 587 with SSL. I called Charter and they said it is a known issue with Mac Products. My email works just fine with my iPhone and iPad. Is anyone familiar with this issue or developed a "work around"? I would appreciate any feedback.

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.3)

Posted on

Reply

Mar 4, 2018 8:28 AM in response to sjbifr In response to sjbifr

Hello sjbifr,

Thanks for reaching out to the Apple Support Communities.

I understand that you cannot send mail from your MacBook Pro. I'll be happy to help assist you with this.

I suggest following these steps for assistance with the Mail app on your MacBook Pro: If you can’t send or receive email on your Mac .

Let me know if you have any questions.

Regards.

Mar 4, 2018 8:28 AM

Reply Helpful
User profile for user: sjbifr

Question: Charter.net outgoing email issue with Apple Mail or Outlook