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Question: outgoing email issue with Apple Mail or Outlook

I have the latest Mac Book Pro (13 inch, 2017) running the latest version of High Sierra 10.13.3. I use Charter.Net as my mail provider and cannot send mail from either Outlook or Apple Mail. The outgoing port is configured as Port 587 with SSL. I called Charter and they said it is a known issue with Mac Products. My email works just fine with my iPhone and iPad. Is anyone familiar with this issue or developed a "work around"? I would appreciate any feedback.

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.3)

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Mar 4, 2018 8:28 AM in response to sjbifr In response to sjbifr

Hello sjbifr,

Thanks for reaching out to the Apple Support Communities.

I understand that you cannot send mail from your MacBook Pro. I'll be happy to help assist you with this.

I suggest following these steps for assistance with the Mail app on your MacBook Pro: If you can’t send or receive email on your Mac .

Let me know if you have any questions.


Mar 4, 2018 8:28 AM

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Question: outgoing email issue with Apple Mail or Outlook