Thank for the reply. I am providing further information.
Tried google recovery multiple times...attempt to change password, answered security questions, code to different email (not recovery) did not work.
Google unable to confirm gmail is hers.
Barrier seems to be the associated new devise, forgotten password and multiple attempts from 2 states. Google cannnot confirm this is her email.
Able to download from backup Icloud, Gmail’s From July 2017. Able to send and retrieve emails from cloud. Unable to send or retrieve current gmails.
Read, but not confirmed that Icloud only saves gmails after 180 days.
i hope this is not a lost cause. Appreciate any suggestions.
Thank you.