Good afternoon marilync44,
Welcome to the Apple Support Communities!
I understand your iPhone is stuck during startup with the Apple logo appearing. The resource below provides some troubleshooting steps for this issue:
If your iPhone, iPad, or iPod touch won‘t turn on or is frozen
If you see the Apple logo or a red or blue screen during startup, try these steps:
- Connect your device to a computer and open iTunes. If you don't have a computer, try to borrow one, or go to an Apple Store or Apple Authorized Service Provider for help.
- While your device is connected, force it to restart.
- On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.
- On an iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
- On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
- Don't release the buttons when you see the Apple logo. Keep holding until you see the recovery mode screen.
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- When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.
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iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
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Contact Apple Support to set up service if you have any of these issues:
- You still see a black screen after charging, force restarting, or following the steps in this article.
- You see a black screen, but you can hear alerts, sounds, and vibrations.
- The screen remains black, but the device chirps when you unmute it and connect it to power.
- Your screen is on, but it doesn't respond when you tap, slide, or try other gestures.
- You can't force your device to restart because a button is broken or stuck.
- Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.
Take care.