Alerts do not sound when I receive a text message.

I have had this issue for almost a year now. It inconsistently gives me alerts for texts and Reminders. I have tried EVERY SINGLE fix, including Apple sending me a new iPhone 7 since they agreed I had tried all possible fixes. BUT...the problem is identical in the new iPhone. Is Apple ever going to fix this problem, as it's obviously a software and not a hardware issue!

Well hi! I have iPhone X and it is doing the same thing. Messages will sound no alert when phone screen is off and in locked screen. This is a problem, since my wife thinks I’m not responding to her messages. One day it will be an emergency. I I have done all the settings; i.e. notifications, day night, mute, volume. This is basic 101 stuff that should work on any phone my 5110 Nokia phone from 1998 never gave problems. It always beeped! Apple should respond and provide an update! Is anyone following up on this with them. They are getting notoriously hard to get hold of internationally.

APPLE - I agree 100%....this is a SOFTWARE PROBLEM! I connect with a Motorola Bluetooth Boom 2, and I think this problem started with a previous Motorola bluetooth I had and has continued with this newer bluetooth. PLEASE PLEASE PLEASE FIX THIS PROBLEM!!!

I have a similar issue - my iPhone 6 SE randomly (now and then, not always) fails to give sound alerts for incoming texts AND calls. Not only from any particular contact. The only thing I have it paired to is my car sound system. I've checked settings, notifications, Do not Disturb.

As stated I’ve tried all of the settings changes available, including all combinations but still no sound for text alert. The number and sequence of settings changes are too numerous to list. My phone is not paired with any other device. I occasionally use it as the remote app for my Apple TV.

Check your settings in Notifications. Check to see if the Mute Switch is on. Check to make sure that Do Not Disturb is on.

If you have an Apple Watch paired to your iPhone, then if the iPhone is locked, you will receive the notifications on the watch. See this for how notifications work between the iPhone and Apple Watch. Notifications on your Apple Watch - Apple Support

Otherwise, please better explain your issue.

If you have an Apple Watch paired to your iPhone, then when the iPhone is locked, notifications will not go to the phone, they will go to the Apple Watch. As far as alerts to the iPad, if you have Messages turned on for the iPad, you should receive notifications if the sound is turned on, and notifications are set in Settings.

Those are two different issues between the phone and the iPad. This explains how notifications work between the iPhone and the Apple Watch. Notifications on your Apple Watch - Apple Support

It doesn't need to be fixed. It is working the way that it is designed. When you are wearing the Apple Watch and the phone is locked, Notifications will arrive on the Watch. See this support document for additional information, Notifications on your Apple Watch - Apple Support

All of the obvious things have been checked and even resorted to the Microsoft standard fix of ‘switching it off and on again’. This is becoming frustrating and I’m now wondering what other problems are around the corner. This iPhone X has many advantages and I really do like it but this issue does not inspire confidence.

Given that the OP or yourself do not indicate any of the troubleshooting that you have accomplished, anyone that responds is going to have to go through all of the troubleshooting steps. I've not encountered anyone experiencing sound issues with their iPhone X, and I've not experienced a problem either.

Are text messages the only sound you do not receive? Do you receive sound notifications when you receive an email? Do you happen to have an Apple Watch paired to your iPhone?

I had the same thing and found that when using an activity tracker synchronised via bluetooth, the notification sounds would be silenced. To check this try to change the noise associated to the notification and no sound will be heard. Switching off bluetooth brought back the sounds ! This was true for all notification sounds except Ringtone - which always worked.

I'm using OS 11.3.1

APPLE - Definitely think it's a software issue. The connected device was a FITBIT tracker. Someone has coded the phone notification sounds to be silenced [with no option] when the tracker is connected and in range.

click on the small i in a circle at the upper right of a message from a contact (such as your wife) that is not giving you an alert. turn off “hide alert” and it should now give an alert from that person.

I agree, when I first got my Fitbit all worked well. My phone would ding, the message would appear on my fitbit. Now notifications don't work on my phone and my fitbit doesn't display the texter or text information. My notifications are on, my alert noise is set, I have not hidden alerts for any of my contacts, my mute button is not engaged. As I play with these settings I will always get an alert for the first text, but none of the subsequent messages. Today I tried to disable blue tooth and I got the notification. Oddly enough after disabling bluetooth I also noticed Do not disturb was on, so I disabled that and re-enabled bluetooth. I got the notification, but the text alert was not sent to my fitbit like it used to. I will need to wait to see if I get alerts for any more texts or if it's still only working for the first text after a change.

FYI - My fitbit also isn't syncing properly, my dashboard on the web is correct, but the Fitbit app doesn't display my sleep information correctly. All days show the current day's information. Could be the Fitbit app messing things up. I"ve posted to Fitbit forums about the sync issue and nobody was able to help me (so far).

Do you face this problem for a particular person or for all the contacts ?

1. For Particular Person : You might have muted his notifications.

2. For all : You might have selected None in the Settings and then in Sounds.