Alerts do not sound when I receive a text message.

My wife’s iPhone does the same thing.

Posted on Mar 4, 2018 4:58 PM

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Question marked as Top-ranking reply

Posted on Mar 4, 2018 5:03 PM

Check your settings in Notifications. Check to see if the Mute Switch is on. Check to make sure that Do Not Disturb is on.

33 replies

Apr 28, 2018 3:56 PM in response to JWSHOS

I had the same thing and found that when using an activity tracker synchronised via bluetooth, the notification sounds would be silenced. To check this try to change the noise associated to the notification and no sound will be heard. Switching off bluetooth brought back the sounds ! This was true for all notification sounds except Ringtone - which always worked.


I'm using OS 11.3.1


APPLE - Definitely think it's a software issue. The connected device was a FITBIT tracker. Someone has coded the phone notification sounds to be silenced [with no option] when the tracker is connected and in range.

Nov 18, 2018 9:46 AM in response to Kammilla

I had the same problem with my wife new iPhone not getting text alerts from me.


I checked all the setting and could find nothing wrong. but I have managed to get it sorted and this is what I found.


When to receive the text message go to messages and you will see the new message there. Next to the senders profile picture there is a little blue dot that looks a bit like a half moon. Press and hold this and it will open a window and there you will see a green slider button. Slide this across close the window and this hopefully will sort the problem.

Dec 23, 2018 7:29 PM in response to JWSHOS

I also had the same problem, turned out to be the “Letscom” fitnesses Tracker watch. Same problem as with the “Fitbit” tracking watch. If the watch is connected by Bluetooth and “binding“ then all audio sounds will not work. So, you can either get audio notifications or you can track your fitness via the watches, but not both until Apple fixes the conflict.

Jul 3, 2018 8:47 AM in response to patriciafromdallas

If you have an Apple Watch paired to your iPhone, then when the iPhone is locked, notifications will not go to the phone, they will go to the Apple Watch. As far as alerts to the iPad, if you have Messages turned on for the iPad, you should receive notifications if the sound is turned on, and notifications are set in Settings.


Those are two different issues between the phone and the iPad. This explains how notifications work between the iPhone and the Apple Watch. Notifications on your Apple Watch - Apple Support

Oct 5, 2018 5:21 PM in response to JWSHOS

my iphone 7 would sometimes give a text alert and sometimes not. i discovered it was contingent on the contact person texting. i tried all the suggestions on many websites for the last month or more. someone just taught me that if you go to the screen of texts from a person whom you are not getting alerts from and look at the very top of the screen.

at the top of the text thread screen you should see the contact name and/or phone number. click or touch the contact name or number at the top of the screen and the top contact screen will expand down. when it expands down you should see three options to click on: audio, facetime, and info. click on 'info'. another screen will open. you should see the contact's name again and under that is: "Send My Current Location" and under that is: "Share My Location" and under that is "Hide Alerts". i had "Hide Alerts" set to the 'on' position (the on position is when the button is slid right.) i slid the "Hide Alerts" button to the left and turned it off and now i get text alerts. forgive me if this is too elementary but i find a lot of advice is a little too vague.

Apr 21, 2018 8:24 PM in response to JWSHOS

I have had this issue for almost a year now. It inconsistently gives me alerts for texts and Reminders. I have tried EVERY SINGLE fix, including Apple sending me a new iPhone 7 since they agreed I had tried all possible fixes. BUT...the problem is identical in the new iPhone. Is Apple ever going to fix this problem, as it's obviously a software and not a hardware issue!

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Alerts do not sound when I receive a text message.

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