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Question: No settings menu items on Apple TV - just Network Connectivity error message

Just moved into a new house and trying to connect my Apple TV. It worked at my last place - same TVs, same cords. It comes up with all of the icons, but all of them say there's a connectivity issue, including the Settings icon, so I can't get into the Setting menu. Have tried different cables and different TVs - just can't get to the point where I can try to reset the network password. I am on WiFi. Any ideas how I can get the Settings menu to appear?

iMac, Mac OS X (10.7.5)

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Mar 4, 2018 6:39 PM in response to Bearpalm In response to Bearpalm

Make sure DNS is set to auto (settings-network)

Try Ethernet

Make sure router has port 123 open (refer to manual if unsure)

Try connecting via phone hotspot


If it persists beyond that you will need to restore

https://support.apple.com/en-ca/HT203028

Mar 4, 2018 6:39 PM

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Question: No settings menu items on Apple TV - just Network Connectivity error message