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Question: Can't replace my battery? Only option is to buy a new iphone?

I am really frustrated with my current situation. I own a iphone 6s and want to use it for another year before i upgrade but the battery dies at 10%. Coincidently i found about the battery replacement incentive program so i quickly jumped to it. I Waited over a month for the call from the local apple but didnt get an one until i called and schedule it myself. After 2.5 hours of wait at the apple store they told me that my phone can't be open and they can't replace the battery. They said there is a tube missing when scanning the iphone and without the tube it is unsafe for the technician to replace it. The store manager apologized they offered me to buy a new iphone 6s at 30% discount.


This is the most rediculous thing that i have experienced with apple. They keep aruging that someone must have opened the phone and took out some part and therefore they won't open the phone. I asked if i can buy the battery from them and ask other repair shops to install it and they declined.


so apple can't fix iphones is basically what they are telling me. I am not taking advantage of their warranty or anything, If the phone can be assembled back without the so-called "tube" i am sure people can take it apart and reinstall it.


What should i do guys? Is it really the final nails to my iPhone coffin?

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Mar 4, 2018 8:46 PM in response to kqjai In response to kqjai

https://www.apple.com/iphone-battery-and-performance/ - December 28, 2017 A Message to Our Customers about iPhone Batteries and Performance


iPhone Battery and Performance - https://support.apple.com/HT208387 - about power management, battery life


iPhone Battery & Power Repair - https://support.apple.com/iphone/repair/battery-power - battery replacement and cost


iPhone 6s Program for Unexpected Shutdown Issues - https://www.apple.com/support/iphone6s-unexpectedshutdown/


How to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) - https://locate.apple.com/country


Was that at an authorized service place? I have never heard of this tube issue.

Mar 4, 2018 8:46 PM

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Mar 4, 2018 9:19 PM in response to kqjai In response to kqjai

Would an iFixit guide or other repair info source show you this model's inside component?


Seems to me that perhaps an authorized independent shop (if you've not already been to one) could open the unit for actual inspections; after all, it had been assembled & so can be taken apart.


Find a guide and study it, is what I'd do.

Good luck & happy trails! 🙂

Mar 4, 2018 9:19 PM

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Question: Can't replace my battery? Only option is to buy a new iphone?