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Question: high sierra gmail password not accepted

I use Gmail in the mail program, and for some reason, though the program is still downloading and accepting mail from another account, after I enter my password for gmail, I get an odd blank grey window as shown below.


I am using MacOS High Sierra 10.13.3 on a 13" early 2015 MacBook Pro, and there are no updates available at this time.



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Enter in system library - Click on finder , take cursor on top menu bar > Go > Computer > Macintosh HD > Library

Drag and drop caches folder to the desktop .

Enter in user library - click on finder > Go > hold option key > Library .

Drag these two folders Caches , Cookies to the desktop .

Restart the Mac , then open safari for few minutes , open mail application and add the mail account .

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Mar 6, 2018 12:31 PM in response to franticfanjo In response to franticfanjo

Enter in system library - Click on finder , take cursor on top menu bar > Go > Computer > Macintosh HD > Library

Drag and drop caches folder to the desktop .

Enter in user library - click on finder > Go > hold option key > Library .

Drag these two folders Caches , Cookies to the desktop .

Restart the Mac , then open safari for few minutes , open mail application and add the mail account .

Mar 6, 2018 12:31 PM

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Mar 6, 2018 7:35 PM in response to franticfanjo In response to franticfanjo

You're Welcome , open safari and browse and in system library and user library these folders will be created once again after sometime .

The Caches and Cookies folder that are on the desktop should be deleted into the trash , restart the Mac and empty the trash .

Mar 6, 2018 7:35 PM

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Question: high sierra gmail password not accepted