Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Proximity sensor not working

My phone fell into water. And now the proximity sensor is not working while calling.

iPhone 6, iOS 11.2.2

Posted on Mar 6, 2018 3:50 AM

Reply
Question marked as Best reply

Posted on Mar 6, 2018 4:10 AM

Try a forced restart of your iP6: Press and hold both Power (side) and Home buttons for at least 10 seconds, until you see the Apple logo. When it appears, release both buttons, wait for your device to restart, then test it.

If it doesn't help, unfortunately there is nothing we can do for you, except suggesting to have your device checked at your most convenient Apple Store or Authorized Service Provider: Apple - Find Locations - Location Selector

Regards and best of luck.

Giulio

1 reply
Question marked as Best reply

Mar 6, 2018 4:10 AM in response to bilahari_p

Try a forced restart of your iP6: Press and hold both Power (side) and Home buttons for at least 10 seconds, until you see the Apple logo. When it appears, release both buttons, wait for your device to restart, then test it.

If it doesn't help, unfortunately there is nothing we can do for you, except suggesting to have your device checked at your most convenient Apple Store or Authorized Service Provider: Apple - Find Locations - Location Selector

Regards and best of luck.

Giulio

Proximity sensor not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.