Why does my typed text 'jump up' to the line above where I'm typing?

This may just be a bug in the software that Apple uses for the ASC part of th website and not, necessarily an issue with your computer/

I access the ASC from both my iDevices and Mac and I have noticed this cursor jump sometimes when trying to paste something into a reply, the cursor will jump to another location when trying to do the paste instead of pasting at the current position I put the cursor at.

The cursor jump is usually a jump upwards in the body of my replies.

I think it is an ASC bug and not a computer or mobile device issue.

ZenMate is a VPN. An offsite web server service to more securely and anonymously surf the web.

Sometimes third party VPNs are not the most reliable or trustworthy, as basically you are accessing the web through another remote, offsite web server which may or may not be secure, itself, and VPNs can have adverse effects when browsing websites which can cause all sorts of various web browser/website glitches because of the connection to the VPN.

This is one of the reasons I have been on the fence about using web VPN services or not.

That and the monthly fee some of these VPN services charge.

I can see my own posts here and so can anyone else, just as I can see everyone else's replies (unless, of course, they've been removed by the hosts).

So, I do not know why you are asking everyone about my posts and I do not understand your fascination with them. I would appreciate if you did not make these conversations so personal or I will no longer try to help/respond; tech support forums usually are not (and that is why I am here and do not have social media accounts). My response at the time meant to convey that of course, yes, your VPN may have something to do with the Zenmate since Zenmate IS/provides a VPN, which was very easy to see once I googled Zenmate (which you could have very easily done as well). As well, you were inquiring about a problem with a third party app - nothing to do with an Apple product.

Just to Interject a little here.

Before installing ANY new third party software, check the software developer’s web site to see if it contains any uninstall instructions for their software.

NEVER, EVER install software that has NO developer instructions or easy way to uninstall such software, EVER!

If you can't find the uninstall instructions on the ZenMate website, then I was correct.

This VPN software could BE causing issues, may not be safe and secure and could, actually BE a form of malware, garbageware!

If you cannot find, easily, uninstall instructions for the ZenMate VPN, this is a HUGE red flag!

HunterBD wrote:

There appears to be an element of confusion here. 😕

That is why it is in everyone's best interests that users avoid violating the Apple Support Communities Terms of Use.

I'm fully aware of ZenMate. I'm one of their 40 million subscribing customers.

It should now be evident to you that jumping text as I've described has NOTHING to do with ZenMate.

According to your EtreCheck report, ZenMate is one of the few system modifications you have installed. While I agree that it doesn't seem likely that a VPN would cause the symptoms you describe, I've seen some really weird things. With software anything is possible. If you want to have a good experience here on Apple Support Communities, you need to follow people's instructions. Debugging computers via internet forums is not an easy task. The only way to prove ZenMate is innocent is to uninstall it. If you still have the problem, then it is something else. It is common practice to recommend uninstalling 3rd party software as a way to track down a problem. You can reinstall it later if you want. We are just trying to find the source of the problem.

He didn't say he "couldn't" see it; he said he "didn't" see it. That makes the meaning completely different. I do not "see" all the posts all of the time - why? Because I scan through them or simply do not read them.

You keep arguing pointlessly, ask personal and/or redundant and pointless questions, some of which violate the ToU, and do not follow the instructions or advice offered.

Unless you post a technical question about an Apple product which is easy to answer and doesn't invite arguments, I need to choose to no longer attempt to help as it is a frustrating endeavor.

HunterBD wrote:

How do you recommend that I uninstall ZenMate?

I don't know. I checked the website and there is no uninstaller available, nor are there any uninstallation instructions. I even installed it and found nothing. Usually that is a Big Red Flag.

I suggest you do a Google search for "zenmate adware".

For me, uninstallation is as easy as clicking "Go to snapshot" in Parallels. You will have more work to do. You will need to uninstall the following:

/Applications/ZenMate.app/

/Library/PrivilegedHelperTools/com.zenmate.charon-xpc

/Library/LaunchDaemons/com.zenmate.charon-xpc.plist

If you do some kind of file search, you might find more files, but these are the only ones that matter.

I see no reason to suspect ZenMate is the issue here, but never having observed it myself, I can't offer you a solution, either.

But, VPN is always a slippery slope. It was a great solution for it's original purpose of providing secure connection to a business for employees requiring remote access, but for other uses that are prevalent today, there's a lot to consider.

The criteria needs to be that it's an organization you fully trust, and that's tough to determine. Whoever you pick will have access to every bit of data and business you conduct on the Internet. They all publish their privacy policies somewhere and you should read them, but can you completely believe what they tell you there?

This site has been around for several years and has seemingly up-to-date information on almost two hundred providers that may be helpful <https://thatoneprivacysite.net/vpn-comparison-chart/>. I see a few red flags for ZenMate, but they all seem to have at least a few.