AOL mail not working on iPhone

Can't seem to get that far. I just retried it again, and when I enter all the email information, including the correct password (verified on my PC, on Safari's browser on my phone, as well as the actual AOL app available in the app store) I get the following message:

Cannot Get Mail

The user name or password for "imap.aol.com" is incorrect

What is odd is I can sort of force my iPhone to accept it anyway by hitting "next" again. I get the warning, "This account may not be able to send or receive emails. Are you sure you want to save?" But I can still click on "Save."

This gives me the AOL icon back into my "Accounts & Passwords" section of the settings.

But when I click on Account it shows my email address, name, and password. I tried going into Account > Outgoing Server Mail > smto.aol.com > "Primary Server" there. But it just shows the same information, and my password is greyed out, and cannot be edited. But I counted the characters and it is right. Under that, and also greyed out, is "Use SSL" which is set to on (green) and cannot be changed. And then under that, it says "Authentication" and to the right it says "Password" but that is greyed out so I cannot go into there.

Under that, it says "Server Port 465" and there is an option to "Delete Server," which I tried, but then I have to start all over again with the same results.

I am not sure exactly what you are suggesting here. I turned off the Primary Server, as you suggested, but now I have no server. It says I can add one manually, but I have no clue what I am supposed to add into the three fields after I click on "Add Server."

What I just tried, and what seemed to work to a point, was in the appropriate fields, I manually input the host name, which was smtp.aol.com, the User name, which was optional, and my password. This time it was a little more cooperative. It took a little longer to go through the verification, but it seemed to accept it, and I thought it worked. But, now when opening the "Mail" app, it still shows AOL and my email address, but there is no mail in there. And I have no ability to send outgoing mail from my phone going through that app.

Note that I can still send and receive AOL mail using Safari and AOL's downloadable app. But the problem is that I now can no longer easily email files, such as pictures, from my phone using the "share" button.

If all it required was the extra step when using AOL's native app, that would be fine. BUT the problem is that it takes a ridiculously long time to send pictures now, where it used to upload them in seconds. I suspect that the downloadable AOL app in the iTunes Store is simply a lot slower with file sending than using the native "Mail" app that comes stock with the phone.

Edit: One more thing. When I go into "Advanced" or into "Other Server" and click on "smtp.aol.com" which is "on"when I click on "Authentication" there is a check mark next to "Password" which would seem to indicate that the password was verified as correct.

I tried this both by turning the Primary Server On and then turning it off, and using only the "Other SMPT Servers" which in this case is just a duplicate of the Primary anyway. However, either way, I still have no mail in any mailbox, and I have no ability to send messages from the "Mail" app on my homescreen. I have plenty of messages in all boxes, by the way, all of which I can see on my PC browsers, iPad, and on all my iPhone mail vehicles that still work (Safari and downloaded AOL app).

Thanks, Brian, I did all that, and to no avail. The furthest I was able to get was to use those secondary servers (Other Servers) and it accepted the password, name, and email, as evidenced by "check marks."

One oddity is that after jumping through all of those hoops I typed out above, I am now able to SEND email from the "Mail" app. At least to myself. I just verified it by going into the pictures on my iPhone and clicking the share button, and choosing "Mail" then sending it to my email address. I also went directly into the "Mail" app from my home screen and typed another test email longhand and sent it to myself.

In both cases, I received the emails to my PC as well as Safari and AOL's app which I installed yesterday. But my AOL mailbox in the "Mail" app remains empty. Additionally, when I click on the bottom bar that says "Checking for mail" I get the following error message:

The mail server "imap.aol.com" is not responding. Verify that you have entered the correct account into in Mail settings.

Now another oddity about this is that I checked the "sender" information in all these test emails, and sure enough, it is from my email to the same email address. The automatic signature even says, "Sent from my iPhone." So now it is not possible that the account information is wrong or the password incorrect. Because if this were the case, then why would the Mail app be able to send emails, both from the "share" button with my iPhone files or, alternatively, by going into the very app (that has no messages in it) and typing it out?

One more weird thing: All my mail folders in the "Mail" app have disappeared except for "inbox" and "VIP." So I can no longer even go into the "Sent" to see the messages I sent.

Now I am starting to wonder seriously if this is an AOL server-side issue, and not a problem with my phone.

I deleted the AOL account from my phone already. That was the first thing I tried, deleting it, restarting the phone, then re-adding the AOL account. I did this many times, including adding alternate, Secondary Servers with the same smpt name, and disabling the primary, then re-enabling it after that didn't work.

I don't think its a problem with my phone or Internet connection, because AOL works on both Safari and on the AOL App I installed the other day, and it works fine on my PC.

Honestly, if I had to guess, I would say that there is some problem with AOL on their server side. I don't see what else can be the case, since I have deleted and reinstalled AOL from "Accounts & Passwords" in the iPhone's settings menu many times now.

Nugrl, I ended up just bailing on it. The truth is, in looking back over the last 15 months I have owned this phone, the AOL email has never really worked right. By the way, the same for my iPad, which is waaaay older, and I bought it back in like 2014. lol

Anyway, the problem I have always had, even before this issue, is that the communication between the AOL app and my AOL on the PC, using either Explorer or Firefox, has been that mail I deleted or read on the PC, for some reason passing understanding, would forever show up on the email/AOL on my iPhone and iPad. This has always been the case.

Anyway, I decided that the convenience of having one app on my home screen to administer all my emails, was simply not even close to being worth this insanity. So I deleted the "Mail" app off my Home Screen and replaced it with the actual AOL app I downloaded from the App Store, and that works perfectly!

Oh and as an added benefit, the communication between my phone and PC is perfect. When I delete an email on the PC, it goes to my Deleted folder on both the PC and the iPhone, and when I read an email, it goes to my "Old Mail" folder, both of which are supposed to happen but never did with Apple's proprietary "Mail" app.

Now if I need to see my Yahoo mail on my phone I just click on that; if I need to see my gmail; I click on that, and so on.

You might consider trying the same thing and just being done with this toxic-waste "Mail" app.