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ChiroVette Author

Level 1

53 points

AOL mail not working on iPhone

Okay weird problem. I have been using AOL for over 20 years and have had the same email address. I have others, but this is my main email, so changing it as my main email would be cumbersome.

Anyway, a few days ago, my iPhone stopped updating with AOL email messages. I could access messages that were on my phone from that point and before, but nothing current, as in the past few days. So I went through Apple's troubleshooting steps of deleting the AOL account from the Settings on my iPhone, reinstalled it, and lo and behold, my phone's settings keeps telling me I have either the wrong password or the wrong email address/Name.

I tried this several times to no avail.

So I went onto my browser to make sure I had all my details correct (name, email address, password) and verified I did. So now, scratching my head, I used Safari to access AOL's site directly through the browser on phone. It asked me for my email address and password, and it works fine! Okay, so then I downloaded the AOL app, went through basic setup, same email, same password, and it also works fine!

Weird!

At this point I just removed the "Mail" icon from the first page of my Home Screen and replaced it with the App I just downloaded. It works fine, as does Safari. So obviously there is something wrong with my phone's settings. I just did the latest iOS update to see if that would help, and it doesn't.

So at this point, while I have AOL mail on my phone, both with the newly downloaded App as well as with a Safari Browser window, I would LOVE to know why the stock "Mail" app no longer works, and why my phone's "Settings" keeps spitting back an error message even though the password and email address work everywhere else but there.

[Re-Titled by Host]

iPhone 6s Plus, null

Posted on Mar 7, 2018 8:04 AM

Top-ranking reply

Spoyledbrat923

Level 1

9 points

Posted on Apr 20, 2018 5:52 PM

Ok after dealing with this for 7 weeks it finally dawned on me. When u go into settings for ur AOL account under account security there is a 2 step log in process. Click manage. Make sure it’s turned on. Then under Connect Apps click manage. Click the down arrow for create a new application and choose IOS mail and the device is whatever device u r using (ie: iPhone, iPad etc). Click create. It will give u a password. Copy the password. Then go into create an aol account through the iPhone mail app and use the copied password. Hope this helps.

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248 replies

Apr 8, 2019 9:27 AM in response to Puritan-36

Delete the AOL account, then add it back. It will automatically find the right settings. Note that if you have 2 factor authentication enabled for your AOL account you will have to create an application-specific password to use with the built-in mail app on your iPhone. Your regular AOL password will not work.

The alternative is to use the AOL mail app available in the App Store.

ira292

Level 1

4 points

Apr 12, 2019 12:23 PM in response to ChiroVette

When I down loaded the first IOS 12.1 I believe on my Iphone 8, the AOL contacts quit updating. AOL mail worked fine. Then I hoped IOS 12.2 would fix the problem. NO! In fact all my contacts on my phone disappeared. When I use carddav.aol.com like always, there apparently is no server or port identifed in the IOS software. It is for AOL mail. This looks like an Apple software problem. I have used AOL for over two decades; everybody knows this e-mail address. I have over 200 contacts on AOL. Now I can't access them so SIRI can make phone calls for me. APPLE, please fix this.

Apr 12, 2019 1:08 PM in response to ira292

ira292 wrote:

When I down loaded the first IOS 12.1 I believe on my Iphone 8, the AOL contacts quit updating. AOL mail worked fine. Then I hoped IOS 12.2 would fix the problem. NO! In fact all my contacts on my phone disappeared. When I use carddav.aol.com like always, there apparently is no server or port identifed in the IOS software. It is for AOL mail. This looks like an Apple software problem. I have used AOL for over two decades; everybody knows this e-mail address. I have over 200 contacts on AOL. Now I can't access them so SIRI can make phone calls for me. APPLE, please fix this.

Did you follow Lawrence's suggestion?

Apr 25, 2019 2:16 PM in response to ChiroVette

FIXED: Under account security in your Aol. settings, there is a toggle switch to allow less secure apps to access your account. Select allow--this will allow your Apple Mail to access your Aol.

I take Venmo or Cash App. Thanks.

Mar 8, 2018 12:20 AM in response to ChiroVette

Go to settings down to Email Accounts delete accounts that are not working then add Them back again.

Cheers

Brian 🇬-1F1E7;

Mar 28, 2018 7:10 AM in response to Nugrl

So sorry it didn't work for you. 😟

I have now done this on another person's iPhone 7 and MacBook with success.✅

Apr 7, 2018 6:47 AM in response to ChiroVette

Same exact issue going on here. Mine still won’t work. Before and after the update.

Apr 24, 2018 6:31 PM in response to fmgrlz

I’m sorry it didn’t work for you... that’s all I did and my email was working again. I hope you find a solution soon!!!

Apr 28, 2018 6:01 PM in response to ChiroVette

I am having same issue. Just spent 35 minutes on phone with AOL and they want me to pay for tech service to help me. UGH!

Apr 28, 2018 6:07 PM in response to M.lu2008

THANK YOU SO MUCH! I am so aggravated that they wanted to charge me for tech service!

Apr 28, 2018 8:12 PM in response to Spoyledbrat923

Thank you!!! I created the app password in AOL, went back to my iPhone and used the app password in lieu of my AOL password. Sweet success!

May 4, 2018 1:42 AM in response to Demo

Same problem here. Ipad and iPhone. Cmon Apple fix the problem. Works fine on windows PC

May 4, 2018 1:57 AM in response to Briansyddall

Didn’t work

May 4, 2018 9:37 AM in response to libbyfrommalvern

What's weird for me, is that mine works on my MacBook Pro, but not my iPhone X. This is so frustrating.

May 4, 2018 9:40 AM in response to ChiroVette

Turning off two factor authentication is what finally worked for me.

AOL mail not working on iPhone