iPad won't connect to WiFi but other devices will.

Question

iPad won't connect to WiFi but other devices will.

My iPad is WiFi only and it will not connect to WiFi. I have done all the trouble shooting and still telling me unable to connect to internet. I have reset the router and even trying to reset to factory settings but it won't allow me. Please help

Posted on Mar 8, 2018 4:46 PM

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Answer 1

CarlAVII

Community Specialist

Mar 9, 2018 5:22 PM in response to elizabethfromdavenport

Hi elizabethfromdavenport,

Welcome to Apple Support Communities. I understand that your iPad is having trouble connecting to the internet via your Wi-Fi network. I also see that you've reset your router and reset your iPad to factory settings, but the issue persists. I know how important it is to utilize a Wi-Fi connection on your iPad; I'm happy to point you in the right direction. Based on the information you've provided and the steps you've taken I'd recommend reaching out to Apple Support for further assistance: Contact Apple for support and service

Best Regards.

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iPad won't connect to WiFi but other devices will.

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