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IOS notes app scan are not readable at all on my Macbook air El Capitan 10.11.6

IOS notes app scan are not readable at all on my MacBook air running El Capitan 10.11.6

As below screenshot states - it only leads to an everlasting spinning wheel if I right-click preview on the scanned document inside the attachment folder. Please advise, and I hope the answer is not "update to latest software" but more a real answer, as this is not documented

MacBook Air (13-inch Mid 2013), OS X El Capitan (10.11.6)

Posted on Mar 10, 2018 1:50 AM

Best reply

Eric Root

Level 10

684,057 points

Posted on Mar 10, 2018 9:19 AM

Try going to iCloud.com using a computer to see if the items are there and whether they are from the device or the computer. That should show whether the device or the computer isn't syncing. If the computer, try going to System Preferences/iCloud and stop syncing. Wait a couple of minutes, then recheck syncing. If the device, go to Settings/Your Name/iCloud and do the above. As a last resort, you can also try signing out of iCloud and then sign in again.

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IOS notes app scan are not readable at all on my Macbook air El Capitan 10.11.6

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