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Question: incomplete album

i did a family sharing purchase and complete album down loaded to iPhone 5 but when rest of family (iMac and my iPhone 7) try to get the album we only get 4 songs from the album is it me or is it a click, and how do i rectify? thanks

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Mar 13, 2018 1:50 PM in response to stevenfromdarwen In response to stevenfromdarwen

Hey stevenfromdarwen,

Thanks for using Apple Support Communities. It sounds like you're having issues accessing certain songs that were purchased as a Family Sharing organizer on your devices. You've come to the right place for help. I'd be happy to help you access your family's shared purchases. The link below offers some troubleshooting tips that can get this to work as expected.

If you don‘t see your family‘s shared content

Try these steps next

If you still can't share, try these steps. After each step, see if you can share.

Sign out of the iTunes & App Store

If you still can't see or download your family's shared content or use Apple Music, sign out of the iTunes & App Store, then sign back in.

On your iPhone, iPad, or iPod touch:

  1. If you’re using iOS 10.3 or later, go to Settings > [your name], then tap Sign Out. If you're using iOS 10.2 or earlier, go to Settings > iTunes & App Store, tap your Apple ID, then tap Sign Out.
  2. Follow the onscreen steps.
  3. Enter your Apple ID password, then select Sign In.

On your Mac:

  1. Open iTunes.
  2. Click Account > Sign Out.
  3. Click Account > Sign In.
  4. Enter your Apple ID and password, then select Sign In.

On Apple TV (4th generation):

  1. Go to Settings > Accounts > iTunes and App Store.
  2. Choose Sign Out.
  3. Choose Sign In.
  4. Enter your Apple ID and password, then select Sign In.

Make sure that you sign in to the iTunes Store using the same Apple ID that you selected for sharing content with your family. You don't need to sign out of any other services that use your Apple ID, such as iCloud or iMessage.

Let me know what happens.


Mar 13, 2018 1:50 PM

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Question: incomplete album