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Question: I have changed my device and my subscription will not renew

I have changed my device and now my subscriptions are Failing even though it’s saying they are still running. Any ideas please? Craig

iPhone 7 Plus, iOS 11.2.6

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Ok so I’ve contacted Apple support who transferred me to iTunes who cancelled and refunded my subscription. I then went back into Boom Beach (which is the game I play and of which I use the subscription for) and re-subscribe and hey presto it all worked perfectly again. Hope this helps you in your pursuits and any other person who has same issues. All the best.

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Mar 10, 2018 2:21 PM in response to Nesw247 In response to Nesw247

Ok so I’ve contacted Apple support who transferred me to iTunes who cancelled and refunded my subscription. I then went back into Boom Beach (which is the game I play and of which I use the subscription for) and re-subscribe and hey presto it all worked perfectly again. Hope this helps you in your pursuits and any other person who has same issues. All the best.

Mar 10, 2018 2:21 PM

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Question: I have changed my device and my subscription will not renew