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Question: unresponsive touch screen on iphone 5s ios 11

After downloading ios 11 on my iphone5s the touch screen is unresponsive

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I would try a forced restart of your device: Press and hold both Power and Home buttons for at least 10 seconds, until you see the Apple logo. When it appears, release both buttons, wait for your 5s to restart, then test it.

If the issue still persists, it could be a touch failure. Have your device inspected at the nearest Apple Store or Authorized Service Provider: Apple - Find Locations - Location Selector

Regards

Giulio

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Question marked as Apple Recommended

Mar 10, 2018 9:10 AM in response to andi273 In response to andi273

I would try a forced restart of your device: Press and hold both Power and Home buttons for at least 10 seconds, until you see the Apple logo. When it appears, release both buttons, wait for your 5s to restart, then test it.

If the issue still persists, it could be a touch failure. Have your device inspected at the nearest Apple Store or Authorized Service Provider: Apple - Find Locations - Location Selector

Regards

Giulio

Mar 10, 2018 9:10 AM

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Question: unresponsive touch screen on iphone 5s ios 11