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Question: IOS 11.2.6 Apple Music Crashing

I’m having a heck of a time with my Apple Music app. The App crashes upon opening it. I have deleted the App and reinstalled. Nothing. I have hard shut down my iPad. Nothing. I have turned off my WiFi/cellular. Nothing. I’m at a loss at what to do next.

iPad Mini Wi-Fi, iOS 11.2.6

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Mar 11, 2018 8:03 AM in response to ARBar13 In response to ARBar13

Greetings ARBar13,

Thanks for reaching out to the Apple Support Communities.

I understand that you are having an issue with your Music app crashing. It's important to make sure that you can use your Music app, so I'll be happy to help.

You've done some good troubleshooting by deleting and reinstalling the Music app. Since you are still having an issue, I would suggest a reinstall of iOS.

First, use this article to make sure that you have a backup of your iPhone: How to back up your iPhone, iPad, and iPod touch. Then, use this article to reinstall iOS: If you can‘t update or restore your iPhone, iPad, or iPod touch. Note: This article is intended to be for a different issue but following steps 1-5 will help you reinstall iOS without erasing data.
Once you've completed the reinstall, test and see if you get the same result.
Regards.

Mar 11, 2018 8:03 AM

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Question: IOS 11.2.6 Apple Music Crashing