Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.


Question: iTunes store importing music to iphone, exclamation mark problem

Hi, I use iTunes store when I want to import music (not bought from apple) from the computer to my iphone.

I just copy the songs from the desktop and paste them into iTunes store (not in the library, but in the device's music)

Today, I decided to organize my songs by renaming some of them and delete the duplicates. I don't know why I often find many duplicates of the songs on the device, appearing out of nowhere. So I did that.

Then, I realized that some of the songs that appeared on iTunes device's music were not on my actual iphone. When I tried to play them, an exclamation mark appeared. It did nothing.

This had happened before and I just re-transferred the songs into iTunes.

How do I locate all of the songs with exclamation mark?

How do I solve the exclamation mark problem?

Is there any way to remove the exclamation mark and make the songs playable again?

Thank you!

iPhone 5s, Windows 10

Posted on


Page content loaded

Mar 11, 2018 10:38 AM in response to ionci In response to ionci

You've posted in iTunes for Mac, but your product line says Windows. Which is it?

You should add all of your media to your iTunes library, back that up, and then sync selected content to your device. Dragging directly to the device from Finder or Explorer may or may have worked with various builds, but it isn't the intended method, and might be one of the reasons you've been able to create duplicates.

Here is a way to locate the tracks with exclamation marks and eliminate them.

Lost & Found Playlists

Create a playlist called Found, select everything in the Songs view in Music and drag it into the Found playlist. Create a smart playlist called Lost matching All the rules Playlist is Music and Playlist is not Found. Your lost tracks will be in this playlist. Select all with Ctrl+A then use Shift+Delete to remove.

Or use iTunes Folder Watch and enable its option to check for dead tracks on startup.

If you want to fix them instead, assuming that is possible, see Re: iTunes can’t locate my music files.

See also this post on Re: Deleting duplicate tracks which covers various pit falls that you can run into deleting tracks manually and includes a Windows script for an automated approach.


Mar 11, 2018 10:38 AM

Reply Helpful
User profile for user: ionci

Question: iTunes store importing music to iphone, exclamation mark problem