Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: App won’t delete from cloud

i deleted the WhatsApp Messanger from my iPhone X, it’s nowhere to be found on any of my devices. But when I go to my cloud it’s still there under “manage storage” using 6.8mb. When I open that it only gives me the option to “delete data” which I did but still says the same thing. I no longer want this app on my phone at all. Any ideas.


User uploaded file

iPhone X, iOS 11.2.6

Posted on

Reply
Question marked as Helpful

Mar 11, 2018 4:15 PM in response to tclark7992 In response to tclark7992

If you deleted the WhatsApp Messenger from your iPhone then it's gone. iCloud storage isn't found on your iPhone. The tiny bit of data you are referring to probably consists of your message data that was saved even though you deleted the app.

Question marked as Helpful

Mar 11, 2018 4:15 PM in response to tclark7992 In response to tclark7992

Yeah, erasing data isn't going to remove stuff from your iCloud. You can view iCloud storage by following the instructions here: Manage your iCloud storage - Apple Support


Stuff that is saved on iCloud is visible on your iPhone through the 'Files' app (should be on your iPhone unless you have an older iOS).

There’s more to the conversation

Read all replies

Page content loaded

Question marked as Helpful

Mar 11, 2018 4:15 PM in response to tclark7992 In response to tclark7992

If you deleted the WhatsApp Messenger from your iPhone then it's gone. iCloud storage isn't found on your iPhone. The tiny bit of data you are referring to probably consists of your message data that was saved even though you deleted the app.

Mar 11, 2018 4:15 PM

Reply Helpful (1)
Question marked as Helpful

Mar 11, 2018 4:15 PM in response to tclark7992 In response to tclark7992

Yeah, erasing data isn't going to remove stuff from your iCloud. You can view iCloud storage by following the instructions here: Manage your iCloud storage - Apple Support


Stuff that is saved on iCloud is visible on your iPhone through the 'Files' app (should be on your iPhone unless you have an older iOS).

Mar 11, 2018 4:15 PM

Reply Helpful (1)

Mar 11, 2018 11:00 PM in response to tclark7992 In response to tclark7992

iCloud has many parts, and the Files portion represents what is saved in iCloud Drive only. Backups and backed up app data are not in iCloud Drive, they are in iCloud, along with iCloud-sync'd data like Contacts, Calendars, etc.


The Whatsapp data should have been deleted when you tapped on it and then tapped on Delete Data. If it is still showing some data, then you can try deleting it again, and if it does not remove it, then try resetting your device:


On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo.


See if that removes the line item from the list altogether. If it doesn't, post back, as you may need to back up your device and then restore it to see if that will clean up the hanging threads.


Here is a User Tip on iCloud and its various parts. It might be a good idea to take a look at it because it explains what each of the different pieces of iCloud do as well as what you can and cannot see in iCloud: iCloud Deconstructed | Communities


Best of luck,


GB

Mar 11, 2018 11:00 PM

Reply Helpful
User profile for user: tclark7992

Question: App won’t delete from cloud