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Question: Family Sharing Hacked?

I discovered this problem when I was unable to download a few apps on my iPhone. I received the pop up saying that there is a billing problem with a family members previous purchase and to ask the family organizer to update their billing information. I have never set up family sharing or granted access to join one. I then noticed that an unfamiliar ID (in Chinese) was being used to manage family sharing for my account. Also about a week ago, I was notified that my Apple account was used to purchase two $15 iTunes gift cards which I did not purchase or authorize. I was not given the option to refute these charges as normally done for any other iTunes purchase. I immediately changed my password. I then tried to leave whatever family sharing group i was unknowingly apart of I click the 'set up family sharing' link on my iPhone. Then i receive a pop up saying that I can not start family sharing because my account is already being used to share purchases by another family listed in Chinese. Has my account been hacked?

iPhone 7

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It sounds possible or your have received a bunch of scam attempts. I suggest that in addition to changing your password, you consider doing a name change. You also might want to consider 2 Factor Authentication. See if you can leave Family Sharing or disband it.


Apple ID Name Change


What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password.


Apple ID -Two-factor authentication


Two Factor Authentification availability


Apple ID - Using app-specific passwords


Apple ID - Two Step Verification App Specific Passwords


Apple ID - Two Step Verifications FAQ

Family Sharing - Leave


If you need further assistance, contact Apple ID Support.


there is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.


Apple Support using Twitter



Or fill out and submit this form.

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Mar 11, 2018 7:52 PM in response to Oscpj In response to Oscpj

It sounds possible or your have received a bunch of scam attempts. I suggest that in addition to changing your password, you consider doing a name change. You also might want to consider 2 Factor Authentication. See if you can leave Family Sharing or disband it.


Apple ID Name Change


What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password.


Apple ID -Two-factor authentication


Two Factor Authentification availability


Apple ID - Using app-specific passwords


Apple ID - Two Step Verification App Specific Passwords


Apple ID - Two Step Verifications FAQ

Family Sharing - Leave


If you need further assistance, contact Apple ID Support.


there is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.


Apple Support using Twitter



Or fill out and submit this form.

Mar 11, 2018 7:52 PM

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Question: Family Sharing Hacked?