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Question: Billing info problem

So I’m trying to download an app that I used to have which is free, but when I try to download it it says this:


User uploaded file


First of all there’s no “continue” button to press and second of all its free so why do I need to go over billing information?!


Then I went into my billing information, with everything typed correctly (I use the exact layout when buying online, so it’s 100% correct) and then this comes up!



User uploaded file


Quite confused on what’s going on because I’ve never had this problem before.. It’s a pain because I need to download apps like google docs, google classroom etc (for school) but I can’t because of this error.


If someone could help it would mean a lot 😇


(iPhone 6 - 64gb)

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Answer:

When you have a card on an account it has to be a valid card and pass the iTunes validation, irrespective of what you are trying to download. Either replace the card with a valid card or see if you can remove it : Change or remove your Apple ID payment information in the iTunes Store - Apple Support

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Mar 12, 2018 3:32 AM in response to M4TT.L In response to M4TT.L

I tried to change the post location but hit post on accident sorry, don’t get triggered please 😦

Mar 12, 2018 3:32 AM

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Question marked as Apple Recommended

Mar 12, 2018 6:23 AM in response to M4TT.L In response to M4TT.L

When you have a card on an account it has to be a valid card and pass the iTunes validation, irrespective of what you are trying to download. Either replace the card with a valid card or see if you can remove it : Change or remove your Apple ID payment information in the iTunes Store - Apple Support

Mar 12, 2018 6:23 AM

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Question: Billing info problem