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Question: Is Apple fixing the software problem on thhe A1427 Apple TV Apple Music compatibility?

Is Apple doing anything to fix the Apple TV gen 3 (A1427) Apple Music streaming problem? Or is Apple indirectly requiring customers to upgrade to the Apple TV 4 for so Apple Music is available to them on this platform?

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Mar 13, 2018 5:36 AM in response to Cgates92 In response to Cgates92

Hi there, Cgates92!
Thanks for reaching out to the Apple Support Communities! That is a great question you have about using Apple Music on your Apple TV 3rd generation and I am happy to help out! If you take a look at this article from Apple about Apple Music - Plans, you will see in the bottom of the page this information, showing that the minimum system for the Apple TV to use Apple Music is the 4th Generation.

  1. College students only. Verification required.
  2. Requires iCloud Family Sharing. See www.apple.com/icloud/family-sharing for more information.
  3. Apple Watch Series 3 (GPS + Cellular) requires an iPhone 6 or later with iOS 11 or later.

    Apple Watch Series 3 (GPS) and Apple Watch Series 1 require an iPhone 5s or later with iOS 11 or later.

  4. Requires Apple TV (4th generation) or later.

I hope this helps answer your question and have a great day!

Mar 13, 2018 5:36 AM

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Mar 19, 2018 6:14 PM in response to AppleJen77 In response to AppleJen77


Thank you for replying. With all due respect. It isn’t good to know that the investment I made installing these Apple TV 3’s across my home are basically useless when it comes to the music function unless I purchase the song. This is nothing more than Apple’s lazyness by not considering software support for Apple Music cross platform for Apple TV. It would be nice if i was allowed to use a function I pay monthly for on a platform that is not that old. I am an Apple customer because of the cross platform compatibility. This is just one more reason I will think twice before purchasing an Apple product in the future.

Thank you for your time and support.

Mar 19, 2018 6:14 PM

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Question: Is Apple fixing the software problem on thhe A1427 Apple TV Apple Music compatibility?