iPhone 6 Wifi problem on only one router

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iPhone 6 Wifi problem on only one router

I have an iPhone 6 on iOS 11.2.6. I have an airport express router (version 7.6.9).

The phone works on other routers, at work for instance. And all other devices in the house connect to the router without problems, but my iPhone 6 has constant issues. However, it will for instance, load the Facebook news feed, but when I click a link, it won't load that. Safari basically won't load at all and trying to set up devices over wifi with the phone doesn't work at all.

I've tried a number of things on the phone, like resetting network settings and even completely wiping the phone and trying it as new.

Anyone else have a airport express with issues like this? It has worked fine in the past, and my old iPhone 4s still connects to it without problem. It's just the 6 that is struggling.

Any help will be greatly appreciated, thanks!

iPhone 6, iOS 11.2.6

Posted on Mar 12, 2018 8:40 AM

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Answer 1

Joseph_S.

Community Specialist

Mar 13, 2018 9:00 AM in response to templeofdoom

Hi templeofdoom,

I understand that you're unable to do most things on the internet when your iPhone is connected to your AirPort Express. I'm happy to provide some help for this issue.

You've gone through most of the troubleshooting provided in the article below, but I've highlighted a few extra steps that you should try before you contact Apple Support :

If your iPhone, iPad, or iPod touch won"t connect to a Wi-Fi network - Apple Support

Restart

Try restarting your iOS device, router, and cable or DSL modem. To restart your router or modem, unplug it, then plug it back in.

After you restart each device, see if you fixed the issue.

Try connecting to a Wi-Fi network in a different location. If your device can connect, you need to get help with your Wi-Fi network. If your device can’t connect to any Wi-Fi networks, contact Apple.

Update your Wi-Fi router with the latest firmware and make sure that the router supports your Apple product. For more information, contact the router's manufacturer.

Thanks for using the Apple Support Communities. Cheers!

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iPhone 6 Wifi problem on only one router

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