file call webkit.resources blocks iTunes install

Question

file call webkit.resources blocks iTunes install

Hi, I have tried everything to install or update my iTunes, but every thing I do I keep getting an error 'file WebKit.resources is not a short name'. What can I do. I can not even delete iTunes because of the same error message.

thanks

Frank

Posted on Mar 12, 2018 5:38 PM

Reply

Answer 1

jeffd55

Community Specialist

Mar 13, 2018 6:46 AM in response to fjcunninghamjr

Hello fjcunninghamjr,

Thank you for using Apple Support Communities.

I see that you are getting the error message that 'file WebKit.resources is not a short name'. I would recommend taking a look at the following support article and remove and reinstall iTunes. Note that the media you purchased from the iTunes Store or imported from CDs are saved in the My Music folder by default and if they are still there, won't be deleted.

Remove and reinstall iTunes and related software components for Windows 7 and later

Best regards.

Reply

Answer 2

MoonJ.

Community Specialist

Mar 15, 2018 2:29 PM in response to fjcunninghamjr

Hello fjcunninghamjr,

Thank you for the information. At this point, it would seem that it might be more efficient for you to contact one of the other Apple Support options here: Contact Support

Cheers.

Reply

Answer 3

Mar 14, 2018 12:19 PM in response to jeffd55

Hi, Thanks for your reply. I tried uninstalling the Apple applications but the first on the list iTunes could not be deleted because of the same error message, 'webkit.resources is not a valid short file name'. I back where I started. Also tried the suggestions from the links sent. Any other thoughts.

Thanks

Frank

Reply

file call webkit.resources blocks iTunes install

Similar questions