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Question: iPhone4/ iOS 7.1.2. No video when calling iPhone 10

When I FaceTime the latest iPhone they can see and hear me, I can only hear but not see them. The video does work with facebook messenger so I know there is nothing wrong with the camera. However this person will not do facebook so I can't use that.

Has anyone found a cause and a fix for this? Many thanks.

iPhone 4, iOS 7.1.2

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User profile for user: Mountainbiker1

Question: iPhone4/ iOS 7.1.2. No video when calling iPhone 10