Question: Battery Replacement Black Hole
I sent my iPhone 6 in for battery replacement and the experience has been a nightmare so far. First, we were told in chat to take the phone to the UPS store and they would pack it and send it. The folks at the UPS store had no idea what to do, but apparently packed and shipped it anyway. Then, the next day, a box arrives that we were supposedly supposed to use to ship it, but then later were told not.
A few days later - we get a message that the phone has 'unspecified damage', a blurry picture of the back of the phone with no details, and a choice to 'pay $299 to replace it' or 'get it back un-repaired'. A call to a very nice support technician has yielded absolutely zero details on what's broken, why, anything and we're told it could be up to two weeks before the technicians get back to us with what 'unspecified damage' means.
What other options to I have other than sitting here stewing waiting for somebody to actually tell us what is going on? Is this typical for Apple service on battery replacements?
All feedback is appreciated!
iPhone 6, iOS 11.2.6