Announcement: Upgrade to macOS Mojave

With features like Dark Mode, Stacks, and four new built-in apps, macOS Mojave helps you get more out of every click. 
Find out how to upgrade to macOS Mojave > https://support.apple.com/macos/mojave

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Constant restarts after macOS High Sierra upgrade

Hi, after upgrading to High Sierra my MacBookPro has been restarting several times a day.


I tried several things, even installing a fresh High Sierra. If I use a user account without iCloud and other services I get way less restarts. Last weekend I attended an workshop and used a new user account and I had only one crash in 3 days and it might have been caused by the software I was using (Touch Designer) that taxes the system to it's limits. During that time I was on wifi, normally I'm on ethernet (thunderbolt adaptor).


Could this be related to iCloud? Even on a fresh OS?


Any ideas? This machine was working flawlessly (with El Capitan) before installing High Sierra!


Thanks!



Here's my EtreCheck report with one restart reposted as a hardware problem:



EtreCheck version: 4.1.3 (4A188)

Report generated: 2018-03-14 15:01:02

Download EtreCheck from https://etrecheck.com

Runtime: 3:44

Performance: Good



Problem: Computer is restarting



Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Hardware failure - Your machine shut down due to a hardware failure.



Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.



Hardware Information:

MacBook Pro (Retina, 13-inch, Late 2013)

MacBook Pro Model: MacBookPro11,1

1 2,4 GHz Intel Core i5 (i5-4258U) CPU: 2-core

8 RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 ok

BANK 1/DIMM0

4 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 184



Video Information:

Intel Iris - VRAM: 1536 MB

Cinema Display 1680 x 1050



Drives:

disk0 - APPLE SSD SM0256F 251.00 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 250.79 GB

disk1s1 - Macintosh HD (APFS) 250.79 GB 37.97 GB

disk1s2 - Preboot (APFS) [APFS Preboot] 250.79 GB 39 MB

disk1s3 - Recovery (APFS) [Recovery] 250.79 GB 1.02 GB

disk1s4 - VM (APFS) [APFS VM] 250.79 GB 2.15 GB

disk1s5 - m******D (APFS) 250.79 GB 61.86 GB



Mounted Volumes:

disk1s1 - Macintosh HD 250.79 GB (147.62 GB free)

APFS

Mount point: /Volumes/Macintosh HD


disk1s4 - VM [APFS VM] 250.79 GB (147.62 GB free)

APFS

Mount point: /private/var/vm


disk1s5 - m******D 250.79 GB (147.62 GB free)

APFS

Mount point: /


Network:

Interface en3: Thunderbolt Ethernet

One IPv4 address

2 IPv6 addresses

Interface en0: Wi-Fi


Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 104.94 GB available



System Software:

macOS High Sierra 10.13.3 (17D47)

Time since boot: About 2 hours

System Load: 3.86 (1 min ago) 4.09 (5 min ago) 3.52 (15 min ago)



Security:

System Status

Gatekeeper Mac App Store and identified developers

System Integrity Protection Enabled



32-bit Applications:

Name Version

CoreGraphicsTest

Versions 1.3.0

AnyTrans 4.3

quicklookd32 5.0

DVD Player 5.8

uTorrent 1.8.7

ServiceCenter 2.5.9.132

testeAutoLayout

CoreGraphics Test

ThereSettingsTest

InkServer 10.9



Kernel Extensions:

/Applications/Capture One 10.app

[Not Loaded] LeafFwXDriverMatcher.kext (1.2.0d1)



System Launch Agents:

[Not Loaded] 8 Apple tasks

[Loaded] 166 Apple tasks

[Running] 116 Apple tasks



System Launch Daemons:

[Not Loaded] 38 Apple tasks

[Loaded] 182 Apple tasks

[Running] 111 Apple tasks



User Login Items:

uTorrent Application (BitTorrent, Inc

(/Volumes/Macintosh HD/A**********s/u**********p)

iTunesHelper Application (Apple, Inc. - installed 2018-03-14)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)



Internet Plug-ins:

QuickTime Plugin: 7.7.3 (installed 2018-01-19)



Time Machine:

Time Machine Not Configured!



Top Processes by CPU:

Process (count) Source % of CPU

mds_stores Apple 27

photolibraryd Apple 19

Finder Apple 16

nsurlsessiond (2) Apple 11

cloudphotosd Apple 11



Top Processes by Memory:

Process (count) Source RAM usage

kernel_task Apple 827 MB

mds_stores Apple 520 MB

mdworker (14) Apple 337 MB

photolibraryd Apple 310 MB

SafariBookmarksSyncAgent Apple 148 MB



Top Processes by Network Use:

Process Source Input Output

cloudd Apple 203 KB 5 MB

mDNSResponder Apple 76 KB 31 KB

apsd Apple 8 KB 17 KB

netbiosd Apple 5 KB 3 KB

kernel_task Apple 0 B 0 B



Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)

mds_stores Apple 13

photolibraryd Apple 6

nsurlsessiond (2) Apple 5

cloudphotosd Apple 4

cloudd Apple 4



Virtual Memory Information:

Available RAM 3.88 GB

Free RAM 96 MB

Used RAM 4.12 GB

Cached files 3.78 GB

Swap Used 2 MB



Software Installs (past 30 days):

Name Version Install Date

Spark 1.5.9 2018-03-14

Create Booklet 1.3.11 2018-03-14

ReadKit 2.5.4 2018-03-14

Graphic 3.1 2018-03-14

LittleIpsum 2.0.6 2018-03-14

The Unarchiver 3.11.3 2018-03-14

Evernote 7.0.2 2018-03-14

Affinity Photo 1.6.7 2018-03-14

Pixelmator 3.7 2018-03-14

Affinity Designer 1.6.1 2018-03-14

Image2icon 2.8.1 2018-03-14



Diagnostics Information (past 7 days):

2018-03-14 12:51:42 Last Shutdown Cause: -128 - Unknown (once)



End of report

Posted on

Reply

Page content loaded

Mar 14, 2018 9:06 AM in response to helderluis In response to helderluis

Run Apple Diagnostics and see what it reports.

How to use Apple Diagnostics on your Mac - Apple Support

You are running U-Torrent. Torrents are a great way to get malware, it hides in the downloads and you'd never know it's there. Suggest you run Malwarebytes and see what it reports.Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

Additionally you are running several third party apps I'm not familiar with. Any one of them may cause problems.

All that said, it may be none of these that's causing the issue. There are many reports just like yours after upgrading to HS.

Mar 14, 2018 9:06 AM

Reply Helpful

Mar 14, 2018 12:15 PM in response to helderluis In response to helderluis

You can try "Safe Mode" but you would need to use it in that mode long enough to decide whether the unexpected shutdowns continue or subside, which is not likely to be convenient: Use safe mode to isolate issues with your Mac - Apple Support.


2018-03-14 12:51:42 Last Shutdown Cause: -128 - Unknown (once)


When not associated with a predictable event (a firmware update, for example) that code is usually associated with a hardware fault. Correlating that code with all of the spontaneous restart events would confirm that suspicion. Contact Support to have it evaluated.


Back up your Mac. To learn how to use Time Machine please read How to use Time Machine to back up or restore your Mac - Apple Support.

Mar 14, 2018 12:15 PM

Reply Helpful
User profile for user: helderluis

Question: Constant restarts after macOS High Sierra upgrade