Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV iTunes movie and tv apps won’t load past welcome screen

About three days ago my Apple TV movies app started going to this screen that talks about welcoming me to movies on iTunes. It has a continue button but no matter how many times you push it, it won’t progress to my movies. I have over 150 movies that I now can’t watch. I tried master resetting the Apple TV several times and logging out and back in but nothing works. It’s only apps from Apple like iTunes, the movie app, and tv app. Everything else works fine. No problems opening and streaming from any other app. I’ll attach anpicture if what screen it keeps going to.

User uploaded file

User uploaded file

Posted on Mar 14, 2018 6:03 PM

Reply

Similar questions

3 replies

Apple TV iTunes movie and tv apps won’t load past welcome screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.